Looking for a career that will allow you to combine your customer service expertise with your passion for new technologies? If you said yes and are currently looking for a career full of benefits, we have a great opportunity for you with the Nordia Moncton team!

As a Customer Service Representative, you will respond to various inquiries from clients regarding their telecommunications products and services while offering complementary solutions according to their needs. This is the ideal position for someone who enjoys connecting with people while providing attentive customer service.

What we offer:

• Hourly wage of $18.50 (including a $1.25 premium per hour worked & Bilingual premium of $3 per worked hour)
• Premium available for night and weekend shifts;
• Performance-based incentive plan;
• Fully-paid training and coaching program;
• Complete benefits plan after six (6) months of service, including:
  • Comprehensive insurance (medical, dental, and life insurance);
  • Great discounts on telecommunications products and services.
• Available to work full time according to the following schedule:
  • Monday till Friday: 6:30am till 8pm EST;
  • Saturday and Sunday: 7:30 till 5pm EST;
• This position offer the possibility to work from home, but you can also work on-site according to your preference.
  • Eligibility criteria:
    • Must have a minimum of 25 MBPS high speed internet;
    • Must have a secure space and not be disturbed during your shift.
    • Candidates must reside near the Nordia location center to be able to come to pick up their equipment before the training or travel there, if necessary.

In this role, you will:

• Answer incoming calls from clients regarding their phone, Internet and IP television products and services;
• Promote complementary solutions according to the needs and habits discussed with the client;
• Provide outstanding customer service during each interaction.

• Bilingualism (English and French);
• High school diploma, or the equivalent, completed;
• Be friendly, empathetic, and courteous;
• Experience working in sales or a call centre environment, an important asset;
• Excellent communication skills;
• Ability to perform various tasks simultaneously and work in a computerized environment.

Finally, a flexible schedule is essential. We must be able to serve customers when they need us (daytime, evenings, or weekends) - that's what customer service is all about!

Training start date: January 23rd

Nordia, an employer of choice!

At Nordia, people are truly at the heart of our business and our top priority is to provide a challenging and rewarding environment for our employees, with a total compensation package that is among the most competitive in the industry. Our employees confirm this: According to the most recent 2021 internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends!

In addition, we were recently recognize by Waterstone as one of Canada’s Most Admired Corporate Cultures for the second time in a row in 2021, and received a Dunamis Award recipient for our excellence in human resources.

Want to learn more about our career opportunities and what makes Nordia the best place to work? Check this out!

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