Admin Assistant Job at TD Bank
TD Description
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Department Overview
The legendary customer experience is paramount to everything we do at TD and to achieve the same, our executives seek out and rely on exceptional administrative and executive assistance support. Our administrative and executive assistants provide a broad range of administrative and general office support to executives at senior levels in the organization. Join our team if you can contribute to maintaining the smooth operations of the business through your strong administration skills.
Job Description
As Administrative Assistant, you will provide dedicated administrative support to executives at the TDBG Vice President (VP) level and may also provide a broad range of administrative or general office support for the broader team as assigned. Work will involve a range of complexity and may include but is not limited to the following accountabilities:
CUSTOMER:
- Provide a high level of administrative support ensuring quality service and professionalism at every customer interaction
- Manage efficiently in a multi-tasked environment and ensure deadlines are met
- Apply appropriate due diligence ensuring accuracy in preparing and promptly completing all required supporting documentation (ie. reports, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
- Schedule and organize meetings, including preparation and co-ordination by booking the facility, pre-mail, arranging required equipment, refreshments, etc., as required
- Maintain proficiency with software applications/programs and/or department specific systems as required (ie. MS Office, Word, PowerPoint, Excel, Lotus Notes, etc.)
- Efficiently manage and promptly respond to all incoming enquiries/requests for information independently or re-direct to the appropriate person/area
SHAREHOLDER:
- Ensure the optimal level of customer service and professionalism is provided
- Provide accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, balance and process expense reports, schedule and organize meetings, manage calendars, create and maintain files, and perform other administrative assignments as required
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Prioritize and manage own workflow to ensure quality and efficiency (ie. meet deadlines; be flexible in adjusting to changing work priorities)
- Use software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team
- Efficiently manage expectations/concerns through strong communication skills, both verbal and written
- Take initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks
EMPLOYEE TEAM:
- Be an effective team player and flexible in adjusting to changing work priorities
- Participate fully as a member of the team and contribute to a positive work environment
- Keep others in the immediate team informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
- Support the team by continuously developing knowledge in own area
BREADTH & DEPTH
- Reports to a TDBG Vice President (VP) and provides dedicated administrative support
- May additionally support multiple VPs and AVPs and their respective team
- Fully qualified, experienced administrative and clerical support and performs multiple tasks and/or works on varied assignments with limited complexity
- Has some autonomy to make decisions within well-defined parameters, refers unusual items
Job Requirements
- High school diploma with over 2 years of relevant experience
- Hands on knowledge of MS Office Suite and Internet applications
- Able to work independently as well as part of a team with flexibility for effectively coordinating processes and information across related teams
- A dynamic professional with willingness to learn and take initiative on upcoming tasks and projects
- Strong communication skills to interpret policies and apply standards to complete assignments in a fast-changing environment
- Required to be in the office Monday-Friday from 9-5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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