Design Electronics is widely known for providing the best in cutting-edge custom installations and employing the latest technologies from notable brands who offer audiovisual, lighting, control, and security system products. Our projects are delivered on time, on budget, with unmatched service.

We are headquartered in Niagara Falls, Ontario. Our 30,000 sq. ft. research and development and custom-fabrication facility houses a dynamic team of sales professionals, system designers, certified technicians and engineers, and installers.

We offer a complete turn-key service, ensuring seamless integration over every entire installation process and guaranteed customer satisfaction. Our team has vast experience in the industry, and our technical team has an impressive list of specialized certifications. We have InfoComm Certified Technology Specialists (CTS), Crestron Master Programmers, Savant Programmers, and Certified Surveillance System Installers/Technicians, and several of our professionals have Crestron Designations and Lutron Certifications.

About the Role
Reporting to the Chief Technical Officer, the AV Lead Systems Integrator will be responsible for proficiency in technical installation, set up & configuration, integration, troubleshooting, and system support and mentorship for all audio, video, access, CCTV, video conference, network, room control, and home automation systems.

The ideal candidate must be a team-oriented leader with strong organizational and supervisory skills to effectively oversee installation crews, product delivery and site coordination, ensuring all technical services are carried out effectively & efficiently to meet the required scope and timeline deliverables.

The ideal candidate will be expected to adhere to the highest quality of industry standards and maintain our companies safe work practices and policies for on-site team members.

The ideal candidate will demonstrate excellent verbal and written communication skills when collaborating with, directing, and reporting to, all internal and external team members regarding work tasks, coordination efforts, potential issues, quality assurance, and work progress. They will be the daily face of the company to the on-site team, including clients, designers, developers and architects and their staff. They will update and document system information and user credentials and create and implement system operation manuals for end user adoption.

Comparable Job Titles: Installation Technician Supervisor, Lead Installer, AV Technician Manager, Lead Systems Technician.

Type: Full Time | Permanent | Supervisory

Schedule: Day Shifts (Typical) | Overnight Shifts (Occasional) | On Call (Scheduled)

Hours per Week: 44 to 48 hours per week + Overtime

Education: Highschool / GED (required) | College (preferred)

Why Join Us?

• We are a family-based environment, with an experienced team of audio-visual professionals.
• We offer an opportunity for career growth and professional development.
• Located in the beautiful Niagara Region, Ontario.

What We Offer You

• $32.50 to $40 per hour, commensurate with experience.
• Performance-based incentives and bonuses.
• Competitive health benefits.
• Paid travel & vehicle provided.
• Compensation for Tech Development/Training/Product Certifications.
• Discounts on personal electronics purchases.

Your Impact

• Pre-installation site survey and site progress reviews.
• Attend construction meetings in place of Project Managers/Designers when needed.
• Manage on-site coordination to ensure communication is effective and tasks are integrated timely with project/build out schedule.
• Monitor and report on work progress daily/weekly to project manager.
• Identify and solve issues that will impact the project.
• Manage and lead the installation team in delivery, installation, configuration, set up and integration of all components/systems.
• Communicate with Management on personnel performance issues.
• Delivery, restock, sign out and secure all project product including inventory and non-inventory consumables.
• Return all unused and defective product to warehouse.
• Fabricate/oversee rack builds in-house or onsite at client location.
• Diagnose and troubleshoot problem installations at a system and component level.
• Troubleshoot advanced systems and work with manufacturers support team to resolve issues.
• Interface with external/internal clients, manufactures and vendors as needed.
• Follow all safe work practices, company policies, work site rules and client requirements.
• Train & develop apprentices/installers on company procedures, systems, and installation techniques.
• Ensure that project deliverables and milestones are met including close out documentation and punch list items.
• Service & support client systems post project.
• Perform quality control check on finished product/projects.
• Post project walkthrough with client stakeholders.
• Maintain system documents and development of user manuals.
• Provide system overview & system functionality training to end users at expert level.
• Participate in after-hour Tech-On-Call programs, supporting exiting systems remotely and/or in the field.
• Comply with all safe work practices and technical standards.
• Perform other duties as assigned based upon business need.

About You

• High school diploma or GED is required. Diploma or degree in a related field is preferred.
• 10+ years’ experience in systems installation including equipment rack fabrication, site preparation, termination, mounting, configuration, testing audio, video, control, and other integrated technology systems is required.
• Valid driver’s license and safe driving record is required.
• Police background check will be required.
• Leadership skills with proven ability to mentor team members.
• Experience in reading/understanding architecture, electrical, structural & AV systems drawings is an asset.
• PC and computer network knowledge is preferred.
• Demonstrable knowledge of audio, video, control, lighting, and networking systems and standards.
• Strong interpersonal and customer service skills.
• Strong written and oral communication skills.
• Experience in reading/understanding architecture, electrical, structural & AV systems drawings is an asset.
• A teachable disposition and willingness to continuing education.
• Flexibility to work outside the job description when necessary.
• Analytical and problem-solving/troubleshoot abilities with deductive reasoning skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work as part of a team and in a collaborative envrionment.
• Ability to interface well with builders, trades, consultants, tech support, end users.
• Ability to work out of town projects requiring hotel/multiple overnight trips.
• Ability to lift and transport moderately heavy equipment (up to 50 pounds).
• Physically able to walk, sit, stand, stoop, bend, reach, climb ladders, work from elevated scaffolding and mobile lifting platforms, and operate lifting platforms.
• Dexterity to operate hand and power tools, a computer keyboard, mouse, and to interact with other office equipment.

How you Join Us
Qualified candidates, please send your resume. We thank all who apply. However, only those considered for an interview will be contacted.

Design Electronics is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

Job Types: Full-time, Permanent

Salary: $32.50-$40.00 per hour

Benefits:

• Extended health care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Experience:

• Project Management: 2 years (preferred)
• Supervising: 2 years (required)
• AV Systems Installation: 4 years (required)

Work Location: One location

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