JOB TITLE: Branch Service Admin

BRANCH: Killam AB

REPORTING TO: Branch Sales Manager

Job Duties and Responsibilities Include:

• Pull technicians field time sheets, enter time into the spreadsheet for payroll
• Go through completed work order and finalize work orders
• Deal with customers directly; receive their dropped off equipment – open a work order – get all the information what the repair is, what type of account, must sign off on the initial paperwork
• Complete customer update calls
• Work with technicians to fix time on work orders
• Make and finalize purchase orders, follow up
• Maintain WIP Excel spreadsheet
• Dispatch technicians
• Daily/Monthly Deposits
• Manage and reconcile petty cash
• A/R adjustments (daily review of late accounts, adjustments & reconciliation of accounts)
• A/P calls (incoming calls for copies of invoices & customer collection calls)
• Entering Pay-period hours into digital timecard for submission to Payroll after manager sign-off
• Process CNH Payments
• Appointment coordinator for branch staff (calendar management)
• “Go to” person for information and questions

Job Requirements and Qualifications Include:

• Exceptional phone etiquette
• Strong computers skills which includes knowledge of Word, Excel and Outlook.
• Understanding of basic accounting
• Document management and filing
• Customer Service Focused
• Ability to direct complaints appropriately
• Effectively directing all customer facing inquiries
• Strong understanding of organizational structure, RME dealer footprint
• Knowledge of Databases and CRM is an asset

We offer a competitive salary, benefits including health and dental coverage, and personal days.

We thank all applicants for their interest, however only candidates selected for an interview will be notified. We regret that we cannot accept phone calls regarding the status of an application.