Valley Medical Laboratories is a private medical laboratory providing diagnostic services to the Okanagan Valley from Osoyoos to Lumby since 1969. With a reputation for providing timely, accurate results and excellent customer service, Valley Medical Laboratories employs over 150 team members across 14 locations. We are looking for a team member to join our growing organization.

Position consists of permanent full-time hours, Monday to Friday between the hours of 8am and 5pm.

QUALIFICATIONS

• Minimum grade 12 education
• Previous experience in customer service or call center, preferred

SKILLS AND ABILITIES

• Under general supervision, work independently within a team environment
• Demonstrate professional behavior, decision-making skills and attention to detail
• Maintain high ethical principles and treat all patient information in strict confidence
• Practice safe work procedures at all times to ensure the safety of patients and co-workers
• Communicate effectively both verbally and in writing
• Strong phone and active listening skills
• Attention to detail
• Ability to deal with others effectively
• Ability to type 40 wpm
• Ability to organize work
• Ability to navigate through computer software programs and perform basic computer functions efficiently

DUTIES

Customer Service

• Answer inbound telephone calls in a timely manner
• Provide patients and medical practitioners with important laboratory information, answer questions, address concerns and troubleshoot simple issues
• Listen to patients and medical practitioners to understand the reason for their call, address all questions or complaints, and provide an accurate and efficent response
• Engage in active listening with callers, confirming or clarifying information
• Follow call center 'scripts' when handling different topics
• Direct calls to appropriate VML staff as required
• Provide directions to patients regarding Net Check-In, appointment bookings and specimen collection requirements
• Maintain and form good relations while representing the lab in a professional manor
• Maintain the strictest standards of patient privacy and confidentiality

Miscellaneous Duties

• Omni Assistatnt metadata entry
• FIT kit assembly
• Investigate test requirements using the Valley Medical Laboratories Test Code Manual in order to effectively answer test related questions
• Navigate Laboratory Information System to view fax order requests
• Utilize Laboratory Information system, scanning and appointment bookings software
• Input date into Laboratory Information System as required to keep patient records updated
• Adherence to standards and guidelines
• Perform other related duties, as assigned

As mandated by the BC Ministry of Health, vaccination against COVID-19 is currently an employment requirement for employment at Valley Medical Laboratories.

www.valleymedicallaboratories.com

Job Types: Full-time, Permanent

Salary: $15.65-$24.41 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

COVID-19 considerations:
Valley Medical Laboratories is committed to providing a safe environment for our employees and the patients we serve. Strict COVID-19 precautions are in place.

Work Location: One location

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