Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Case Management Specialists. This is a great opportunity for you to build a Customer Experience career.

What will you do in this role?

As Case Management Specialist at Concentrix, you will:

• Be responsible for receiving and resolving sensitive customer escalations and excel as the single point-of-contact for resolution.
• Troubleshooting and resolving customer satisfaction issues, while prioritizing critical tasks and communication deliverables
• Be available to answer inbound calls from the customer care team, customers, and retailers to provide guidance on policy and process, and acting as a second-tier escalation team to resolve customer issues
• Focus on continuous improvement of customer experiences. Assess and provide feedback related to unique situations for further internal review

Who You Are:

As a Case Management Specialist your empathy, integrity, knowledge, and unique compassionate style will bring value with every interaction. You also have:

• Demonstrated experience in de-escalation, creative problem solving and Top Tier communication skills
• Exceptional time management and analytical skills, and the ability to focus on critical issues
• You are highly confident in problem solving, while also providing excellence in customer care through a variety of communication methods (ie: inbound calls, email)
• You have a proven ability to communicate in a clear and concise manner, while exercising a high level of patience, empathy, and positivity.
• You can prioritize efficiently, dealing with multiple issues simultaneously. This will require a strong attention to detail and the ability to grasp concepts quickly
• High School Diploma (Post-secondary education preferred)

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Hourly Rate of $25/HOUR
• Health Care, Eye and Dental benefits after probationary period
• Employee rewards and recognition programs, discount programs and Referral Bonuses
• We are excited to offer this position on-site in our refreshed state-of-the-art office located at 20 Norelco Drive, North York, Ontario
• On-site kitchenette with all-day coffee and tea …. feel free to bring a travel mug!

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Canada

Concentrix on Facebook| Concentrix on Instagram| www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.

Job Type: Full-time

Pay: From $25.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• North York, ON M9L 2X6: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please provide a direct email address.

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