Under the direction of the Senior Clerk of Recreation Services, the Clerk A provides reception, clerical and administrative support for the Division.

As the Clerk A you will:

• Provide excellent customer service to the public and co-workers.
• Perform reception and switchboard duties, including responding to public inquiries regarding recreation programs and services or directing these inquiries to the appropriate person.
• Process program registration including in-person, mail-in and internal registrations.
• Handle Point-of-Sale (accept payments, issue refunds, daily cash balance and bank deposits).
• Type and edit correspondence, including letters, memos, minutes, reports and Leisure Guide information.
• Process financial documents (requests for payment and journal entries).
• Maintain and update tracking system and compiles pertinent information for data input, utilizing Department database systems.
• Establish, organize and maintain highly confidential paper and electronic filing systems.
• Coordinate, arrange and prepare meeting materials for Division meetings; acts as recording secretary and prepares and distributes agendas and minutes.
• Respond to 311 service and information requests within identified time frames.
• Maintain correspondence circulation file.
• Sort and distribute inter-departmental mail, royal mail, faxes and pay advices.
• May be required to provide clerical relief at satellite offices.
• Performs other duties compatible with the classification.

Your education and qualifications include:

• Grade 12 supplemented by formal training in business and office procedures or equivalent combination of training and experience.
• Demonstrated ability to type accurately at 40 wpm net.
• Experience in the operation of a PC.
• Demonstrated proficiency (basic) in use of Microsoft Word.
• Demonstrated proficiency with PeopleSoft (HR module) and Registration system within three months.
• Ability to work under stressful situations due to time pressure and very high volume of work in a multi-task environment.
• Demonstrated ability to meet and deal with a wide variety of people under varying conditions.
• Demonstrated ability to establish and maintain effective working relationships with fellow employees.
• Thorough knowledge of standard office procedures including mail handling and filing systems maintenance.
• Demonstrated ability to operate standard office equipment
• Knowledge of Civic Services and the functions performed by the Community Services Department or the ability to obtain within three months.
• Ability to develop new skills and perform new duties consistent with the classification.
• Must have demonstrated acceptable attendance and job performance relevant to this position.
• Demonstrated ability to communicate effectively in English both orally and in writing.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check (Vulnerable Sector) Satisfactory to the employer will be required from the applicant(s) or successful candidates(s), at their expense. To obtain a Police Information Check please visit www.winnipeg.ca/police.

CORE COMPETENCIES for ALL EMPLOYEES OF THE CITY OF WINNIPEG:

• Citizen & Customer Focus
• Respecting Diversity
• Ethics and Values
• Integrity and Trust
• Results Oriented