At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Our Care Access Centres are the home base of our operations – where it all happens!

Our Client Care Representatives are first responders to client requests received over phone and chat. Taking care of clients involves having conversations and carrying out assessments to determine suitability for short-term counselling referrals and delivering practical support on a wide range of situations. Joining our LifeWorks family will provide you with fantastic work experience, not to mention great connections and friends along the way! We value continuous learning, and personal and professional growth for our employees. As a new employee you’ll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions.

About you - Characteristics of a Client Care Representative:

• Passionate about helping others

• Excellent customer service skills with strong written and verbal communication skills

• Ability to cope with a high volume of incoming calls and chats

• Works well under pressure

• Enjoys working towards targets around call volumes and call quality

• Empathetic and able to support clients who may be in distress and the ability to triage crisis situations to our clinical team

• Strong IT skills. Experience in working with case management systems is advantageous

• The need to work for a successful organization that cares about your growth and promotes from within

• Ability to cope well and embrace change.

What you’ll need to succeed:

• A bachelor’s degree, college diploma or equivalent post-secondary education in a subject such as Psychology.

• The flexibility to work varying shifts which will include evenings and weekends.

• Previous experience in dealing with distressed or vulnerable clients is an asset.

• Previous experience in working in a service centre / call centre environment.

• Verbal and written skills in English

• Ability to speak French, Mandarin, Cantonese, Korean, Arabic, or Spanish is an asset

What we can offer – Besides being part of the largest and most successful global E AP organization:

• This is a remote role with opportunities to work from one of our offices if preferred.

• You will join a robust training program to prepare you for the role.

• Opportunities to increase your earnings through performance based incentive programs

• An environment that values employee engagement, innovation and client service excellence

• Possibility to work Full time or part time

• You will receive a permanent position with a competitive benefits

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request.

Job Types: Full-time, Part-time

Schedule:

• 8 hour shift

Education:

• Master's Degree (required)

Work Location: Remote

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