JOB SUMMARY

The Transportation Services department is responsible for providing a holistic transportation hub focused on addressing the planning, implementation, operations and delivery of all modes of transportation in the City of Ottawa.

You play a key role in the coordinating, planning, monitoring, and evaluation of assigned projects related to human resources, labour relations, regulatory and operational functions associated with the Rail Operational Readiness (ROR) program, which will support the successful launch of the three O-Train extensions being delivered as part of Stage 2 Light Rail. You ensure compliance with relevant Corporate and Branch policies, processes and procedures, liaise with Human Resources in the coordination of recruitment, employee status change, position management, labour relations, training and development, and support management in the decision making process by conducting research, compiling and analyzing research findings, and writing reports.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Business Administration, Public Administration, Social Sciences or related field.

Minimum of 5 years of progressively responsible work experience in a large, multi-site, unionized public organization, working in research, analysis/auditing/reporting, performance measurement, operational/strategic and business planning, business process design or change management.

Directly related experience in human resources, project management, regulatory and operational functions is required.

KNOWLEDGE

• Human resources practices and principles; including a working knowledge of Collective Agreements
• Solid working knowledge of corporate staffing practices and processes
• Project Management principles and techniques.
• Organizational change and development principles and practices.
• Human Resources practices and principles, which an emphasis on Labour Relations, Occupational Health & Safety
• Planning and performance measurement theories and practices
• Possess general knowledge of the Corporation, departmental business requirements, policies and organizational structure, and legislative environment of the work location
• Possess knowledge and understanding of business processes and business systems
• Performance measurement
• Organizational change and development
• Business analysis practices, techniques and report writing
• Business Process modeling
• Techniques for program design, development, implementation and evaluation
• Techniques for cost-benefit analysis, performance evaluation and benchmarking
• Research, surveying, data collection and analyses methodologies
• Policy development, implementation and evaluation techniques
• Best practice and risk-managed approaches
• Knowledge of Microsoft Office, general Internet, SAP, electronic communication and computer software applications/data base management specific to the relevant work location.
• Knowledge and understanding of workforce planning and staffing concepts and processes
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Excellent communication (verbal and written) skills.
• Strong, well-developed consultative skills.
• Demonstrated ability to lead initiatives and change processes
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, in an environment of evolution and rapid change, and to balance multiple demands, conflicting priorities, and pressures
• Proven ability to plan, lead, coordinate and complete projects, activities, and work groups within deadlines.
• Make formal presentations to Senior Staff and Managers.
• Write clear and concise reports, presentations, and correspondence.
• Work cooperatively and collaboratively with cross-functional teams.
• Communicate effectively with Senior Staff, and/or other levels of the organization.
• Highly organized with a demonstrated ability to prioritize, set schedules, handle multiple projects and competing demands, and meet deadlines.
• Ability to make administrative and procedural decisions and judgements on sensitive, confidential issues.
• Proven ability to support corporate objectives.
• Proven research and investigation skills
• Conflict management skills
• Provide technical leadership to plan, lead, coordinate, implement and manage projects to completion
• Able to conduct research/reviews, compile/analyze issues/data, make judgments on the interpretation of issues/data, and formulate recommendations
• Possess excellent consultative, collaboration and interpersonal skills, and the ability to persuade/influence others and to bring conflicting points of view to consensus
• Possess strong evaluation, analytical and problem solving skills and the ability to make decisions
• Possess strong assertive verbal and written communication, presentation and report writing skills
• Demonstrated leadership and initiative.
• Collaborative approach in working with others to achieve established goals and objectives.
• Demonstrates tact, diplomacy, discretion and sound judgement in maintaining strict confidentiality.