Award winning Canadian Upholstery Manufacturer in Vaughan is looking for a Customer Experience Specialist to join our growing group of upholstery companies.

Position Responsibilities:

· Deliver an exceptional customer service experience through telephone and email communications with our clients

· Monitor all incoming voice and e-mail communications within the same day, and initiate an appropriate response to messages

· Carry out a full range of incoming order processing activities, including, checking pricing accuracy, reviewing styles and related duties.

· Prepare all paperwork and communicate with the accounting department regarding customer deductions and RMA’s.

· Communicate with appropriate personnel as required to address customer requests and inquiries

· Determine “in process” order status and provide timely information to customers and Sales Rep’s in response to inquiries.

· Liaise with our Order Entry staff to verify the accuracy of all components of the order entry process to ensure “first time” accuracy.

· Perform general administrative and clerical tasks as assigned

Minimum Requirements:

· Effective written and oral communication skills and a pleasant telephone manner

· Excellent computer skills, including knowledge of Microsoft Office

· Ability to use a full range of office machinery, scanner, photocopier, fax etc.

· Must be self-motivated, have a keen attention to detail and problem-solving skills.

· Knowledge of French is considered an asset

· Customer service experience is necessary

We offer Great Benefits!

· Your compensation package is based on your experience

· You will enjoy extended medical and health coverage which includes dental and vision

· Basic life insurance and disability

· RRSP with Employer match

· 3 Weeks of Vacation to start

· Enjoy our employee discount!

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Woodbridge, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 3 years (required)

Application deadline: 2022-07-30

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