Customer Service Agent Job at TELUS
Description
If you're passionate about helping others and you're interested in customer service, we've got a place for you on our dynamic team.
We're looking for people like you for our customer service role as a Call Answer Agent (French and Functional English).
Job Summary
Call Answer Agents are responsible for answering calls from across Canada and offering our clients a variety of services like directory assistance, assisting with long distance calls, relay service for deaf and hard-of-hearing customers and more. This diverse and stimulating work can be done from our office in Rimouski or from the comfort of your home (remote work available within a radius of 150 km of Rimouski or Sainte-Marie).
If you wish to be part of the TELUS team, take the first steps towards your new career and apply today.
What YOU receive upon hiring
- Paid training (at regular salary)
- Paid vacation
- Employee discounts (mobile and residential services)
- Employee share purchase plan
- Opportunities for learning and continuous development
- Frequent and positive coaching and support
- Recognition program based on performance and improvement
Qualifications
Required Skills & Abilities
- Functional English, spoken and written
- Strong interest in customer service
- An high aptitude for data entry and typing
- Ability to handle efficiently positive and negative interactions with clients in a professional manner
- Open to coaching and determined to offer a high level of customer service meeting TELUS' standards
Scheduling
- Schedules are released 3 weeks in advanced to help you with work/life balance
- Possibility of working 37.5 hours per week
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