Customer Service Representative – Autobody Collision Centre
Excellence Auto Collision Midwest
Scarborough, ON

Are you seeking a career where you get to make the best use of your technical administrative expertise and expand your customer service experience, work as an integral part of a dedicated team, and gain opportunities for career growth and development in a culture that invests in people?

At AutoCanada, we believe that everyone wins when we invest in people: our business, clients, and our talent (you!)

Why you want this Opportunity

You will play an integral role as Customer Service Representative:

• As the Customer Service Representative, you play a primary role by taking ownership of the administrative support process for the Repair Facility team.
• You curate the service experience of our valued clients who choose our Collision Centres because of the quality care and service they receive.
• You will build and leverage your exceptional customer service experience by handling multiple important priorities that keep the business administration running smoothly.
• You will work in a clean and organized environment, with a dedicated team of individuals who support your development.
• You will be joining an enthusiastic, highly collaborative, effective team where your input will be valued, and your work will be impactful.
• If you are an individual who wants to build a long-term career and leverage your passion for the automotive industry, then join our team!

Your Key Responsibilities

• Provide exceptional customer service to our valued clients by exceeding their expectations in terms of effective communication, and timely follow-ups.
• Own being the first point of contact, responding to inquiries by phone, e-mail, and in-person, welcoming customers, updating customers on progress and completion of repairs, and assisting with any questions or concerns.
• Establish and sustain positive working relationships with various stakeholders, including customers, insurance companies, and support team members when required.
• Manage the office by implementing office procedures and maintaining office supplies.
• Lead the administration of the Collision Centre by carrying out various crucial tasks, such as:
  • Manage authorizations, logistics and arrangements for all rental vehicles & towing requests.
  • Manage the insurance claims management process (insurance approvals, claims, deductibles, etc.)
  • Prepare all Repair Order packages, warranties and invoices to accompany the
    vehicle during the delivery.
  • Update Enterprise ARMS system with hours, notes, and anticipated delivery dates.
  • Complete vehicle walk arounds and complete incident report forms for Direct Repair.
  • Administer accurately all files, including obtaining signatures and approvals and authorizations, processing payments, billing timely to insurers and other parties, reconciling Repair Orders, and ensuring all standards and procedures are carried out accurately.
• Attend training, information sessions 7 workshops when required
• Carry out other duties, as assigned.
  
  Your Capabilities and Credentials

Must-haves:

• 
  High School Diploma
• Understanding of all required Insurance programs and procedures.
• Ability to be professional and deliver exceptional service to clients.
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
• Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.
• Strong organizational and time management skills.
• Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
• A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
• Detail oriented, self-motivated and resourceful.
• Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MSOffice, SharePoint, etc.).
• Must possess a valid driver's license and a safe driving history.

Strong Plusses:

• Experience in a customer service or sales capacity, preferably related to the automotive industry is considered an asset.
• Experience working in a Collision Centre is an asset.
• Estimating experience is considered an asset.
• Knowledge of CDK computer operating system or similar systems would be considered an asset.

Why you want to work for an AutoCanada Collision Centre:

Our goal as a leading North American automobile dealership group is to cultivate a culture that attracts top performers with great potential to grow and succeed, because when you thrive, we all thrive. We want to build on your success by providing you with opportunities to utilize and expand your expertise – providing meaningful and challenging work, enhancing engagement through collaboration and a supportive team culture, and truly appreciating, recognizing, and rewarding performance through competitive total compensation, growth, and advancement opportunities:

• 
  Competitive compensation

• Professional development plans, paid training, and career growth opportunities
• Comprehensive Group insurance plan, including extended health care, dental, travel, life, and long-term disability
• Employee Assistance Program
• Employee Vehicle Purchasing Plan
• Great working conditions
• Fast-paced, incredible and energetic work environment

• Up to date equipment

• Company events
• Free on-site parking
• Paid time off
• An opportunity to be part of an exciting, growing business

Apply Now!

For more information on our Company, please visit our website at www.autocan.ca. To apply, please submit your resume and cover letter on the Careers portion of our website.

We thank all applicants for their interest; however only those selected for an interview will be contacted. AutoCanada is committed to creating a diverse workforce and an inclusive culture, as an equal opportunity employer we encourage applications from all qualified individuals.

About AutoCanada

AutoCanada is a multi-location automotive dealership group operating in both Canada and the United States with headquarters in Edmonton and corporate offices in Montreal. AutoCanada trades under the Toronto Stock Exchange under the symbol ACQ. The multi-location dealership model enables AutoCanada to serve a diversified geographic customer base providing a range of services to customers including new and used vehicle sales, financing, leasing, automotive service and repair, collision repair, and parts sales. Founded in 2006, AutoCanada has expanded significantly and continues to grow. Today, customers are served by more than 4,200 employees comprised of automotive service technicians, sales experts, and support staff from offices across Canada. careers@autocan.ca

INCC

careers@autocan.ca