Customer Service Representative Job at Dometic Corporation
Description:
Respond to a wide variety of customer inquiries with a high level of professionalism and timeliness. Follow-up as required to ensure all inquiries are handled full circle.
Requirements:Main responsibilities:
- Provide superior customer service in a friendly and knowledgeable manner.
- Process customer orders in a courteous, efficient and timely manner using various company software programs.
- Understand and appropriately use the company pricing system and policies.
- Fulfill customer inquiries for pricing, part number, availability, order status, etc.
- Process invoices and coordinate shipments, including completing required documentation for domestic and international shipments.
- Maintain customer accounts with address changes, routing instructions, ship/bill to locations, customer part numbers, etc.
- Refer customer inquiries to the appropriate staff as needed.
- Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
- Assist with investigation of shipped and received goods, items returned or damaged and process credit memos where applicable.
- Perform a variety of clerical duties such as photocopying, faxing, typing and filing.
Qualifications and experience:
- Completion of Grade 12.
- A minimum 2 years of related experience or an equivalent combination of education, training and experience.
- Previous experience in a manufacturing environment would be considered an asset.
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