Customer Service Agent
GROUND OPERATIONS

ONE (1) PART-TIME POSITION – Sioux Lookout, ON

YXL

POSTING NUMBER: GRND-222 STATUS: EXTERNAL/INTERNAL COMPETITION

POSTING DATE: December 15,2022 CLOSING DATE: Until filled

1S a: NON UNION HOURS PER WEEK: up to 20 (Part -Time)

JOB DESCRIPTION:

Customer Service Agents are responsible for ensuring that passenger service is handled according to company policy and that customer care levels are maintained to the highest level.

MAJOR RESPONSIBILITIES:

• Provide customer care to a variety of customers including corporate customers, in-house agents, answer phones to give out fares and flight schedule information, take reservations, etc
• Issue tickets, prepare boarding passes and prepare and update manifests for all flights
• Perform passenger check-in procedures, pre-boarding assistance and provide assistance to special needs passengers
• Ensure all passenger baggage is tagged and identified properly
• Greet arriving flights and escort passengers into the terminal
• Make announcements including boarding calls, flight updates and paging passengers
• Communicate with Dispatch regarding up-to-date arrival times and correspond with other carriers
• Collect payment, handle cash and complete Daily Sales Report
• Complete, submit and file all required paperwork including: LARF, FIM, Limited Release Tags, Collect Shipment Form and any other paperwork/reports
• Assist Customer Care Specialist with incoming calls as required
• Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers
• Any other related duties as assigned

EDUCATION/EXPERIENCE:

• Effective attention to detail and a high degree of accuracy
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Proven data entry skills

SKILLS/ABILITIES:

• Strong customer service orientation
• Strong work ethic and positive team attitude
• Proficient use of Microsoft software, internet and e-mail
• Professional appearance and manners

ASSETS:

• Ability to communicate in Oji-Cree and Ojibway

CONDITIONS OF EMPLOYMENT:

• Ability to lift or move up to 70lbs; Repetitively
• Manual dexterity is required to use desktop computer and peripherals
• Overtime as required
• Weekend work may be required
• May be exposed to loud noises

Job Type: Part-time
Part-time hours: 20 per week

Salary: From $21.70 per hour

Flexible Language Requirement:

• French not required

Experience:

• Customer service: 1 year (required)

Work Location: One location

Please Note :
my90210smile.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, my90210smile.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.