Desired Experience Range: 2 - 3 years

Role:

• Provide Level-2/L3 support for IT

• Handle daily technical support activities on desktop/laptop support, data network and server management, Telephone services, HP printer/Scanner/FAX support experience

• Expert in windows 10 support and troubleshooting

• ITIL foundation certified will be added benefits along with service now ticketing tool hands on experience

• Understanding of Office 365 services and how they are used within Microsoft applications and online(Share point, OneDrive, Exchange, etc.)

• Ability to prioritize, manage and perform under pressure to meet SLA’s/Excellent knowledge of Customer Service best practice

• Ability to plan and prioritize work load without supervision and Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing

• Assist with installation of computer equipment

• Desktop/Laptop refresh planning and execution with user data backup experience

• Windows 10 imaging, patching, pre-staging in SCCM environment

• IT drop in desk/IT centre user assistance on laptop/desktop/windows 10/application troubleshooting

• Hands-on knowledge of Microsoft operating systems, Active Directory, Microsoft Office suite/ Office 365, Skype for Business

• Video conferencing and other audio/video equipment and technologies hands on experience

• Transition process and execution experience will be an added advantage

• Knowledge of mobile technologies including mobile OS platforms (Android, iOS)

Must-Have Skills:

• Excellent problem-solving and multitasking skills

• Customer-oriented attitude

• Have ServiceNow tool experience

• Ability to perform complex troubleshooting of networked devices (laptops, tablets, mobile phones, printers, etc.)

• Knowledge of industry standard service desk processes and procedures

Good-to-Have:

• Willing to work flexibly and with enthusiasm

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

Job Types: Full-time, Permanent

Salary: $42.00-$50.00 per hour

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Kitimat, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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