Burnside Gorge Community Association
Facility Attendant

JOB SUMMARY:
Facility Attendants are committed to providing exceptional customer service to user groups of the Burnside Gorge Community Centre, by preparing and overseeing the use of facilities and supervise equipment use, primarily for facility rentals outside of our regular opening hours.
Attendants are responsible for maintaining a clean and organized facility and will address any behavior or actions by the user group that are in conflict with the rental contract and/or facility guidelines. Facility Attendants may also help cover the BGCA front desk during staff absences due to sickness or vacation leave.

KEY DUTIES

• Perform opening and closing procedures as required
• Read and follow communications and shift notes from Admin Department and team members
• Perform facility setup and takedown as instructed
• Effectively communicate program and facility information to the public
• Supervise user groups to ensure facilities, equipment and supplies are used in a safe, responsible and respectful manner; address any behavior or actions by user group that are in conflict with rental contract and/or facility guidelines
• Respond to the needs of user groups
• Perform custodial responsibilities as instructed
• Take payments and operate a debit/credit machine
• Answer phones and transfers calls to the appropriate voicemail boxes
• Act as first responder in emergency situations and communicate with emergency services as needed.
• Perform additional job-related duties as required
• Perform reception/administrative duties (with training) when covering front desk staff absence

EDUCATION, TRAINING AND EXPERIENCE
Experience in facility maintenance, food service and/or customer service is preferred. First Aid and CPR are beneficial. General computer skills are required, including a general knowledge of word processing software. Basic numeracy skills are required. Clear and effective verbal and written communication skills are essential.

JOB SKILLS AND ABILITIES

• Able to work independently, with minimal supervision and problem solve on the spot
• Able to relate to staff, volunteers and patrons in a positive manner
• Able to confidently communicate with user groups
• Able to operate a debit/credit machine (with training)
• Able to set-up audio visual and teleconferencing equipment (with training)

• Effective verbal and written communication
• Basic numeracy skills are necessary
• Able to operate office equipment
• Able to perform reception/administrative tasks when covering front desk staff absence

(with training)

KEY PERSONALITY CHARACTERISTICS
Friendly, outgoing, takes initiative, problem solver, reliable, level-headed, attention to detail

ADDITIONAL INFORMATION

• This position requires a moderate level of physical activity necessary to lift chairs, tables, and kitchen equipment and perform custodial duties like mopping floors and emptying garbage and recycling bins, etc
• The Facility Attendant typically works alone and has the ability to function independently with minimal supervision, following written instructions from the shift notes provided and problem solve when needed

HOURS OF WORK
Part-time/Casual. Weekend daytime and evening shifts. Occasional weekday day or evening shifts as needed. $19.00/hr.

REPORTS TO
Office Manager. Primary supervision and direction will come from the Facility Coordinator &
Administrator.

Job Types: Part-time, Casual

Salary: $19.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Victoria, BC V8T 4T4: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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