Scope of Position

Under the direction of the Manager, Fraud & Collections, the Fraud & Collections Assistant works autonomously for Alterna Savings and Alterna Bank supporting both the Fraud and Collection Depts. This administrative role quickly develops a rapport with both the Fraud & Collection teams including members/clients while ensuring compliance and adherence to operational policies and procedures.

As part of the ongoing development this role will require that you be flexible to assist in both areas as required, dealing with general administrative duties within both areas.

Major Responsibilities

• Second call validation for wires which includes due diligence, tracking and adherence to the operational process.
• Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions
• Resolves member/client issues at first point of contact where possible and refer to senior members of the Fraud or Collection team based on the complexity of the situation for support.
• Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
• Data entry, reviewing data, validating data, updating accounts all may be required on an on-going basis
• Support effectively both the Fraud and Collection teams with ad-hoc duties as required.
• Ensures ongoing compliance and adherence to operational policies, procedures, objectives and Code of Business Conduct.
• Performs other duties as assigned by Management.

Qualifications

• Post-secondary education or an equivalent level of experience and education.
• 2 year previous banking or general administrative experience
• Strong computer literacy with Outlook, Microsoft Word and Excel experience being essential

Knowledge / Skills / Competencies

• Strong interpersonal oral and written communication skills,
• Ability to learn, adapt to and effectively use new software programs,
• Strong initiative, judgment, maturity, discretion and integrity
• Teamwork-contributes positively as a team member
• Decision making & problem solving – makes decisions based on guidelines
• Continuous learning & agility-self assesses and monitors oneself to maintain personal effectiveness
• Achievement orientation-consistently meets work expectations
• Follow all Alterna Savings and Alterna Bank policies and procedures

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has been the good in banking™ for over 110 years. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with 217,000 members through a network of 46 branches across Ontario, as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage, investment management services, and have access to over 43,000 surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the Allpoint Network in the US.

Working at Alterna

Alterna offers a fast-paced, impactful work experience in an organization that cares about doing good. For over 110 years, Alterna has been creating financial services that transform lives for the better, all while giving back to our community.

We are incredibly proud of our corporate culture, where everyone works together towards a common goal, the financial wellbeing of our members and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for seven years running.

• Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

• Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.