Front Desk Agent Job at Delta Controls

Delta Controls Surrey, BC

About Delta Controls Inc.

Delta Controls is the benchmark for building controls manufacturers, being one of the most respected organizations in our industry, with more than 300 Partners/Distributors in over 80 countries. For more than three decades Delta Controls has offered innovative and exciting building automation solutions for commercial, healthcare, education, leisure buildings and more. As industry leaders, our track record includes delivering the world’s first fully integrated native BACnet building solution encompassing HVAC, lighting and access control products.

As part of Delta Electronics Inc., the global leader in switching power supply solutions and DC brushless fans and an $8+ billion USD organization, Delta Controls is able to bring some of the most energy efficient and sustainable solutions to buildings around the world, working together toward our shared vision of developing technologies aimed at reducing global warming and ensuring a sustainable future for mankind. Delta Electronics products are the most energy efficient power products in the industry and include a comprehensive range of energy management solutions in Industrial Automation, Telecom Power, UPS and Data Center Infrastructure, Automotive Electronics and Energy Storage Systems.

Why work for us?

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!

  • Employee & safety centric culture with the possibility of remote work
  • Flexible hours and scheduling available
  • Competitive total compensation along with generous vacation allowances
  • Three weeks of vacation
  • In-house & external training provided along with education support and opportunities for growth
  • Company funded annual personal development budget
  • Financial benefits & planning such as group RRSP & company match
  • Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
  • Travel insurance coverage and access to the Employee Assistance Program (EAP)
  • Wellness - onsite fitness center & company reimbursement for personal gym memberships
  • Internal Recognition & Service Awards
  • Employee Referral bonuses
  • Transit accessible with free onsite parking
  • Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities

Job Summary

The responsibility of the Receptionist is to be the point of contact for the public wanting access to Delta Controls Inc. and employees needing to be directed to services within the company. This position will report through Human Resources, but will also work closely with the Payroll/Finance Department.

Reception Duties and Responsibilities

  • Maintain security by following procedures, monitoring log book and issuing visitor badges.
  • Greet visitors to Delta Controls.
  • Direct incoming calls from our switchboard to the appropriate personnel. Screen and use discretion as necessary.
  • Distribute incoming faxes, mail and courier packages to appropriate personnel, scan and email to remote employees/management if urgent ( e.g. CRA tax notices, legal documents)
  • Maintain fax /photocopy machine, postage machine.
  • Maintain availability of meeting rooms.
  • Maintain supplies for the lunchroom.
  • Order office supplies for Delta Controls.
  • Assist Executive Assistant with travel arrangements, slide presentations, events and catering.
  • Prepare and ship office mail and packages.
  • Maintain the vacation/away time spreadsheet and distribute daily via email
  • Miscellaneous clerical and administrative duties as required by various departments.

Payroll /Finance Duties and Responsibilities

  • Process incoming cheques (gathers cheques, prepares a tape and forward to Finance)
  • Assist payroll with the communication of timecard completion (emailing employees near payroll cut off)
  • Cross reference/audit changes to benefits billing spreadsheet with the ADP Pay Profile setting. Adjust and update as necessary in ADP Workforce now.
  • Run systematic reports and file for record keeping (e.g. vacation)
  • Monitor employee anniversary dates for long service awards and RRSP level increases
  • Cross reference/audit RRSP eligibility spreadsheet and update % changes in ADP workforce now
  • Adhoc reports as necessary

HR Duties and Responsibilities

  • Lunch and learn research
  • Reference checks, Background checks
  • Assist with phone screenings
  • Research content for HR weekly publication
  • Assemble HR Deck for Friday distribution

Performance Measurements

Success in this role is measured by:

  • Employee satisfaction
  • Guest/visitor satisfaction
  • Accuracy of generated reports and changes processed in systems granted admin access

Required or Strongly Preferred Skills and Abilities

  • Previous training or experience in office procedures.
  • Previous training or experience in handling sensitive information.
  • Previous training or experience in customer service
  • Comfortable with general office equipment.
  • Intermediate skills with MS Office ( Excel, Word, Powerpoint etc)
  • Previous switchboard experience.
  • Ability to maintain discretion, tact and diplomacy at all times.
  • Ability to handle sensitive information.

Minimum Qualifications and Experience

  • 2-3 years in a front facing office /administrative setting
  • Working towards certification ( HR, Finance or Payroll) would be an asset.



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