The Front End Manager/Lead is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Front End Manager/Lead will ensure superior customer service experience by coaching and developing a friendly, well-trained staff. Actively contributes to an environment of employee and customer engagement.

JOB DESCRIPTION:

· Responsible for superior service goals of the department

· Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation

· Provide customer service to meet customer needs

· Responsible for scheduling of front end, and filling shifts

· Supervise and give direction to all front end staff

· Perform closing duties and cash up

· Perform cash pick-ups

· Perform till audits

· Perform till overrides

· Perform Store Operational Closes

· Conduct item price checks

· Adhere to and implement all applicable company standards

· Perform administrative duties as required

SKILLS REQUIRED

· Highly motivated and team oriented

· Possess strong leadership abilities

· Must possess strong customer service qualities

· Above average communication skills (both oral and written)

· Basic math skills

· Good work ethic and ability to multi task

EDUCATION/ EXPERIENCE

· High School Diploma

· Minimum of 12 months experience

· Training provided

Work Conditions

· May be required to lift up to 50lbs

· Ability to stand for long periods of time

· Physical work including; but not limited to bending, lifting, and reaching

· Exposure to sanitation and cleaning chemicals

Job Types: Full-time, Permanent

Salary: $24.00-$25.00 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evenings
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• KELOWNA, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Retail management: 1 year (required)

Shift availability:

• Day Shift (required)
• Night Shift (required)
• Overnight Shift (required)

Work Location: One location

Application deadline: 2022-12-31
Expected start date: 2023-01-03

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