Radisson Red Deer is one of Red Deer's full service hotels offering guest rooms and meeting and convention facilities. Our hotel offers restaurant, lounge and meeting and convention facilities. We also offer a beautiful day spa and fitness center in the hotel. The hotel offers king and queen size room accommodations together with great facilities to hold the next meeting and convention.

Radisson Red Deer is looking to hire upbeat and customer service oriented Front Desk Agents to assist with checking guests in an out of our beautiful hotel. The Front Desk Agent will assist guests with inquiries, problems and complaints and compliments while working at the reception.

The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. You will be familiar with the hotel layout, be up to date with different taxes and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.

Multi tasking is a great asset with switchboard telephone handling inquiries and making reservations. Following upbeat and handling multiple calls is important part of our busy front desk operations.

To ensure success you will be professional and pleasant in challenging situations, and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment and able to work weekends, evenings (3pm to 11 pm)

Front Desk Agent Responsibilities:

-Greeting and thanking guests in a sincere, friendly manner.

-Personal grooming and business attire is important

- Checking guests in on arrival and out on departure.

· Posting charges to appropriate guest accounts - handling payments for the hotel.

· Anticipating and addressing guests' needs, and resolving their problems and complaints/compliments too

· Assisting guests with disabilities.

· Operating switchboard and assisting with inquiries.

· Assisting the reservations manager with taking reservations.

· Collaborating and communicating with other internal departments to ensure guest satisfaction.

· Complying with company procedures and safety policies.

· Performing duties on daily checklist and scripts for reservations

Front Desk Agent Requirements:

· High school diploma or suitable equivalent.

· 1+ years Front Desk Agent experience preferred/customer service - Opera property management system - Receptionist

· Well-groomed, professional appearance even at 7 am shifts to 3 pm and 3 pm to 11 pm

· Physically agile, and able to stand for extended periods - 8 hour shifts

· Available to work shifts, over weekends and on public holidays - Shifts start from 7:00 am to 3 pm or 3 pm to 11 pm - weekends and evenings are required

Please submit resume with previous references to email provided. Our hotel address is 6500 67 Street

Job Type: Full-time

Salary: $16.30-$16.86 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We provide lexan screens in between guests and ourselves. Personal protective equipment & hand sanitizer is provided.

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