About Us

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What you will do:

• Review and approve incoming photo-image assignments to ensure quality and technical competence are always displayed
• Review claims details to ensure correct information is recorded and meet all appraisal standards
• Negotiate costs with repair facilities and record all details of appraisal activity
• Keep detail notes and records of all appraisals
• Provide advice to PD adjusters when exceptions are always made
• Coordinate the appraisal resources to ensure assignments are dispatched
• In case of total loss, provide review of appraisal to respective parties
• Provide evaluation for stolen or unrecovered vehicles
• Participate in the industry events, training of other staff in auto PD, and various projects

What you have:

• Minimum of 1 year experience in insurance appraisal or body shop estimating or 2 yrs in Auto PD claims with an insurance carrier
• Ability to appraise auto body claims
• Post-secondary education
• Excellent communication skills both written and oral
• Excellent organizational skills
• Superior customer service and interpersonal skills
• Experience reading Mitchell estimates and total loss reports
• Excellent negotiation skills
• Ability to work remotely, independently, and unsupervised
  

What's in it for you:

• Competitive salary
• Annual bonuses and merit increases
• 3 weeks’ vacation
• Flexible benefit plan
• Defined Contribution Pension
• Complimentary CAA Membership

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.