The Lead Business Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects

• Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment

• Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives

• Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards

• Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions

• Supervise day-to-day staff management issues, including resource management, work allocation, mentoring/coaching and other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Required Qualifications:

• 6-10 years of experience

• Extensive experience working in Waterfall and Agile project methodologies

• Subject Matter expertise with JIRA a big plus

• Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel and SQL for data analysis

• Experience with all phases of Software Development Life Cycle

• Comprehensive knowledge of the principles of business analysis

Preferred Qualifications:

• Proven interpersonal, diplomatic, management and prioritization skills

• Proven experience using UML and creating system and data flow diagrams using industry tools as well as wireframe designing

• Consistently demonstrate clear and concise written and verbal communication

• Proven ability to manage multiple activities and build/develop working relationships

• Proven self-motivation to take initiative and master new tasks quickly

• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

• Problem Solver: Ability to solve complex issues and have a high ability to remove barriers, understanding internal and external organizational structures, dynamics and trade-off

• Committed to a customer-first approach.

• Growth Mind-set: Experience and passion for learning; implementing practices from others; trying, failing, sharing practices and knowledge for others’ benefit

Education:

• Bachelor's degree/University degree or equivalent experience

• Master's degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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