Operation

Quality Department

Richmond, BC

Who Are We?

UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevate and streamlines fulfillment services in Canada to meet customers’ demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

What you’ll do:

• Developing a thorough understanding of key clients’ needs and requirements and preparing customized solutions.
• Prepare quotations for the targeted accounts applying the pricing policy and market intelligence
• Create and update customer SOPs for key account clients
• Regular performance review meeting with Key Account clients
• Monitor the status of parcels (track and trace), and report to Key account customers
• Weekly and monthly KPI Delivery / Dispatch Rate Performance report to key accounts
• Data analysis and find the root cause for corrective actions based on tracking & tracing report from key account customers
• Prepare AR billing invoices/statements and send to customers weekly, follow up on any late payment issue
• Review claims from Key Account Customers
• To take up additional tasks as assigned
• Back up for other team members when necessary

What we’re looking for:

• Bachelor’s degree in business administration or relevant field
• Experience in customer service or key account position in related industry
• Experience in inventory/warehouse/logistics is a plus
• Excellent Data Analysis and reporting ability
• Excellent communication and interpersonal skills
• Proactive, resourceful, responsible, independent, and assertive
• Good leadership and problem-solving skills
• Good time management and organizational skills
• Customer-oriented
• Good team player
• Good report writing skills
• Good presentation is preferred
• Good command of written and spoken English, Good command of Mandarin
• Basic geography knowledge

We offer:

• Competitive pay
• Great compensation package options (Extended health care
• Dental, Vision, Life, health insurance), Paid Time Off and Holiday Pay
• Discounted or free food
• Company events
• On-site gym
• On-site parking
• Tuition reimbursement
• Career fulfillment with growth and development opportunities

Peaks and Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

All interested applicants are requested to submit a resume. We thank all applicants in advance for their interest but only those selected for the interview process will be contacted.

Job Types: Full-time, Permanent