The Pardon & Waiver Officer (PWO) is a dynamic, patient & confident remote-based representative of Pardon Applications of Canada who builds phone-based relationships by fulfilling scheduled appointments for both new & existing clients. New clients are the most excited as they dream about the prospect of having a second chance at their criminal record, or being able to legally visit the United States, whereas existing clients typically seek an update on their file or general support. Each phone call is resolved using a unique array of cloud-based tools that give you the same access to a file as if you were in the office. Successful PWO’s believe in the measurable benefits offered through PAC’s services, are money motivated, well-organized, and work tenaciously each day to competitively maximize their performance measurements and goals.

Pardon Applications of Canada (PAC) is a leading Canada-wide paralegal services firm which serves 5+ million Canadians and residents living with the stigma and limitations of a publicly visible criminal record.

Responsibilities
· Responding to phone appointments scheduled by prospective new clients seeking a Pardon and/or Waiver;
· Fulfilling a structured phone call identifying the Needs, Fears, Qualification and Logistics of each caller;
· Serving the caller and PAC equally, with honesty, transparency & knowledge;
· Responding to phone appointments scheduled by existing clients;
· Fulfilling a structured phone call identifying its specific purpose & resolving the caller’s inquiry;
· Monitoring and resolving the company’s existing client support inbox;
· Assisting the company’s Management & Senior Management, as required;
· Upholding the highest standards of professionalism and quality of communication in every call;
· This job description is to be used as a guide for accomplishing organizational and departmental objectives and covers only the primary functions of the position. It is in no way to be construed as an all-encompassing list of duties. Other duties may be assigned to this position as business needs and company objectives are modified to meet customer requirements.

Employment Specifics
· Full-time employment, 4-days per week (includes 1 required Saturday/month);
· 1 optional additional day per week (to top up to 5-days if desired);
· Weekly pay via direct deposit, bonus pay issued monthly (after 100 completed calls);
· Health and welfare benefits after one (1) year tenure;
· Development & advancement opportunities in both leadership & training after 1000 completed calls.

Home Office Requirements & Work Environment
· Double monitor desktop computer with microphone headset, strong & reliable internet, webcam (you'll have several weeks & leasing is available if necessary);
· Dedicated, quiet & non-disruptive home environment work-space.

Compensation
· Pay is a combination of hourly wages & bonus pay (not a commission sales job);
· First 100 completed calls are hourly minimum wage;
· +$1.00 hourly wage increase after 100 completed calls, then +$0.50 hourly wage increase after each subsequent 250 completed calls up to a maximum of $20.00 hourly;
· Bonus Result Based Pay (BRBP) adds up to $500.00 weekly;
· With commitment, expected gross pay in year 1 (assumes 37.5h weekly & 1000 calls) is $50,000+
· With commitment, expected gross pay in year 2 (assumes 37.5h weekly & 1000 calls) is $65,000+
· With commitment, expected gross pay in year 3 (assumes 37.5h weekly & 1000 calls) is $80,000+

Training
· 5-hours training daily (2-hour Zoom + 3-hour training assignments) starts February 22, 2023 @ 1:00 p.m. Eastern;
· Increases to 8-hour schedule (6-hours phone + 2-hours email/online work) on March 15, 2023.

Why PAC Started
PAC is unique because the foundation of the company's day-to-day commitments are inspired by its CEO’s personal experience. Over a decade ago, Chris Ketko recognized that many services in this industry used the hope & promise that Canadian Pardons & U.S. Waivers offer to take advantage of others. Chris was determined to prove that you could exceed client expectations in an honest, transparent and successful way, and thus, Pardon Applications of Canada was born. Today, PAC is the only A+ BBB accredited service in Canada with over +100 verified BBB "5-Star" reviews & a 4.69/5 customer review rating alongside an outstanding reputation amongst courts, police & government.

PAC Mission
PAC is on a mission to advocate for second chances, and treat every application as if it were our own.

Why Join PAC?
If you’re motivated to be a significant part of a dynamic, growing team that is dedicated to making a difference in people’s lives, we want to hear from you!

Your payoffs include, working with an incredibly driven & "tight-nit" Team, escalating income, powerful positive phone-based experiences, and pride of accomplishment.

Who We’re Seeking
You are a candidate for this position if you meet ALL these criteria:

• GED or equivalent in experience, required, with University Degree or College Diploma an asset;
• Similar prior experience, in an office setting is an asset;
• A multi-tasker who is accuracy and detail oriented, and a quick learner;
• Works well autonomously or within a team setting;
• Strong written and verbal English language skills;
• Working knowledge of Microsoft Office programs and online Google, and Box;
• Strong typing and organizational skills;
• A desire to improve knowledge and skills;
• Possess good mathematical skills;
• Driven to add value and experience to your resume;
• Passion for helping others.

Bonus for Reading this Far
You saw this, eh? Mention "PACRocks" in your application or message to let us know you have an eye for detail.

How to Apply Requirements (Deadline February 17)
· Resume & cover letter;
· Provide at least one (1) reference from a phone/service/sales-based capacity;
· Provide clear police clearance certificate (within 45 days);
· Zoom interview assessment by HR.

PAC is an Equal Opportunity Employer committed to diversity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, provincial, or local laws.

PAC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact PAC at the email provided and let us know the nature of your request and your contact information.

We thank all applicants for their interest. A recruiter will contact those that best meet the requirements for this role and the company.

Job Type: Full-time

Salary: $16.00-$20.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All common surfaces are sanitized regularly.

Experience:

• Sales: 1 year (preferred)
• Phone: 1 year (preferred)
• Customer service: 1 year (preferred)

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)

Work Location: Remote

Application deadline: 2023-02-17
Expected start date: 2023-02-22

Please Note :
my90210smile.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, my90210smile.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.