For more than 40 years, Vistek has been a Canadian Success story, retailing photo, video and digital professional equipment solutions. Our expert consultants assist professionals, prosumers and consumers in finding their perfect imaging solutions. With five locations across Canada and continuing to grow, we are seeking a Rentals and Retail Support Associate for our Ottawa team. For more information about Vistek, please visit www.Vistek.ca/careers/

PRINCIPAL FOCUS:

Under the direction of the Store Manager of their delegate, the Rental and Retail Support Associate is responsible for providing professional, knowledgeable, and efficient advice and assistance to enable customers to rent the appropriate products on time via a positive customer experience. This position supports the Full-time Rental Consultant during peak times and has a secondary focus on merchandising and customer engagement / follow up.

PRIMARY RESPONSIBILITIES:

• Provision of best in class service to customers
• Assess and analyze customer requests either in person, via emails or phone calls or when prepping equipment, to ensure that the best solution is provided for the customer’s needs.
• Keep personally up to date on products through MyVistek, seminars, web, magazines, and discussions with colleagues, membership in associations etc.
• Assist with coverage of Photo and Video Sales Customer service as needed
• Keep environment organized, clean and tidy
• Work on other various projects and tasks as assigned.

When Preparing Equipment:

• Prep equipment orders quickly and on a timely basis
• Conduct tasks carefully and thoroughly
• Test, double check and store accurately

When Providing Front Counter Service:

• Create optimal rental opportunities through:
• Offering attachments and other ‘up-selling’ as appropriate
• Follow up on quotes
• Follow up calls to previous customers

When Providing Client Communications Service:

• Make our phone and email customers feel cared for on an efficient and timely basis through:
• Timely response to phone calls and emails
• Thorough and timely resolution to customer requests and needs
• Efficient completion and processing of orders
• Investigation and resolution on outstanding orders.
• Timely response to Rental service tickets throughout the day

When completing Merchandising Tasks:

• Greet and Triage customers as they enter the location and match them to a sales consultant if necessary
• Responsible for daily execution of store price sign changes and out of stock walk
• Deal Zone execution
• Conversions for display to demo and new to display
• Merchandising maintenance and re-stocking
• Sensor cleaning

COMPETENCIES:

• Excellent interpersonal skills to deal with all types of people in a positive manner
• Excellent communications skills both in terms of clear conversational skills and in terms of listening/hearing the customer and providing clear information back to the customer.
• Excellent command of the English language. Bilingual English/French would be an asset.
• Detailed and accurate.
• Ability to multi-task.
• Comfortable working in a fast-paced environment.
• Presents a professional image to match the Vistek brand.
• Able to lift 40 lbs.

QUALIFICATIONS AND EXPERIENCE:

• Graduate of a recognized college or university photographic or video program or relevant experience
• Minimum of one year working in an industry environment
• Competent in Microsoft suite
• Comfortable using computerized inventory or other ERP system
• Previous retail experience considered a definite asset.
• Working on weekend is mandatory.

Vistek LTD proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required. We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.

• Not accepting phone calls or recruitment agencies, thank you for your understanding.