Job Title:

Sales Advisor, Pharmacy Education

Job Description

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Sales Advisors supporting our pharmacy education team. This is a great opportunity for you to build a sales career.

As a Sales Advisor, you are fanatical about (committed to) customers via inbound calls, outbound calls, or through the internet for the purpose of enhancing their experience through education and/or enrolling their members in mail-order pharmacy.

You are tenaciously detail-oriented when it comes to processing customer orders and sales; providing/receiving information; selling client services; as well as providing basic customer service support.

What will you do in this role?

As a Sales Advisor supporting our Pharmacy Education Team at Concentrix, you will:

• Passionately help customers achieve the best experience with our client's services during each interaction, allowing you to reach your sales goals.
• Spontaneously offer customized products or services as appropriate.
• Commitment to continuous learning for maintaining a broad knowledge of client products and/or services.
• Assist members in ordering/refilling medication and enroll in mail delivery Pharmacy.
• Provide information on pharmacy orders and help resolve any issues.
• Look for ways to save members money by providing cost comparisons – retail pharmacy versus the mail-order pharmacy.
• Ensure service delivered to our customers meets contractual business Performance Goals.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Prepare complete and accurate work including appropriately notating of accounts as required.

Who You Are:

As a Sales Advisor your empathy, integrity, knowledge and unique compassionate style will bring value with every interaction. You also have:

• A high school diploma or equivalent (must be able to provide proof of education), with six months of sales experience preferred.
• Able to successfully pass a criminal background clearance check.
• Ability to work Full time, Monday through Friday 9 AM – 9 PM and Saturday 9 AM - 7:30 PM (subject to change)
• Strong work ethic, dependable, and passion for being a team player.
• Successfully pass all required assessments for English language, typing utilizing PC, multitasking, and computer navigation.
• Demonstrated sales technique and negotiation skills.
• Talent for delivering outstanding service with strong communication skills, in both written and verbal form.
• Ability to multitask, be flexible, and can adapt to changes.
• The knack for being detail oriented.

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Opportunities for performance incentives.
• The opportunity to work from home until we return to the office setting or the opportunity to work with a great team in our beautiful Glace Bay facility
• Equipment provided
• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion such as Pride Month
• Paid training 9:00 AM – 5:30 PM AST (3 weeks)
• Benefits-medical, dental, vision, RRSP, Employee Assistance Program, employee stock purchase program
• employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member.
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
• Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
• Participant in the Nova Scotia Nominee Program
• Trained wellness partners to support you as well as wellness training opportunities.
• The satisfaction of helping others every day
• Referral bonuses
• Work Perks/Discounts
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in

your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Canada

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.

Location:

CAN, Glace Bay, NS

Language Requirements:

Time Type:

Full time