Job Title Sales Support Supervisor

Department Sales

Location Georgetown ON

Report to Sales Support & Operations Manager

JOB SUMMARY

The Inside Sales group supports customers by providing knowledgeable information, answering questions and responding to complaints. We are the front-line support for the sales organization and our customers. Creating and maintaining positive relationships is an essential part of our job as such, we must respond to customers in a friendly and professional manner. Inside sales plays a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate for the Sales Support Supervisor will be a team-oriented individual with a strong, self-directed work ethic. In a busy work environment, the ability to manager staff, juggle multiple tasks and work under tight deadlines is a necessity.

RESPONSIBILITES

• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Support customers with their purchases, order entry and any future inquiries that arise.
• Enter, track and oversee quotes, orders and returns quickly and accurately.
• Communicate and serve our dealers and customers.
• Process orders for invoice processing and posting.
• Review outstanding orders to check for status change or non-committed product at time of entry.
• Complete all paperwork related to orders, transfers, returns, and missing shippers.
• Preparation, supervision and analysis of full yard count.
• Monthly resale inventory count, maintain miscellaneous adjustments and prepare reports as required.
• Maintain transfers to and from other locations as required.
• Perform daily administrative tasks to assist with maintaining the efficient operation of the team.
• Supervise staff and ensure they are conducting themselves in accordance with the Policies and Procedures set out in the Employee Handbook.
• Team management at your location (including any issues that arise requiring resolutions).
• Training of your team – including new staff, as well as ongoing training for existing staff.
• Maintain a productive and encouraging work environment where staff can thrive.
• Work closely with Sales Support Supervisors from other locations, attend supervisor meetings and cover during their absences.
• Communicate and work closely with yard staff, plant manager, sales and Operations Manager.
• Complete semi-annual performance reviews with your team.
• Other task and special projects as assigned.

QUALIFICATIONS

• Exceptional customer service skills are required.
• Problem solving and math skills are required.
• Previous supervisory experience would be considered an asset.
• Strong written and verbal communication skills.
• Strong computer skills, including but not limited to Microsoft Office applications.
• Ability to manage competing priorities, work with strict deadlines, attend to projects, and work processes with excellent organizational skills and strong attention to detail in a fast-paced environment.
• Ability to build effective relationships with all customers, management, and employees.
• Ability to work extra hours if required to complete tasks and to ensure customer satisfaction.
• Valid Ontario driver’s license.
• Applicants must be able to pass a pre-employment driver and criminal background check.

BENEFITS

• Comprehensive benefit package.
• Immediate enrolment into Health & Dental benefits.
• Profit Sharing.
• Employer matched pension plan.
• Wellness Program.

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