THE OPPORTUNITY

The Senior Sales Support role is the primary point of contact and customer interface for the Account Managers. The role provides support to the sales team by data entry of lease and loan applications and completing the verification and validation of lease and loan documentation.

THE ROLE

• Facilitate the creation and collection of customers’ documents from submission to funding
• Using a high level of organization to keep and maintain all records and documents
• Respond to customer requests for information by way of phone or email
• Facilitate the audit and funding of customer transactions
• Assist in the preparation of funding and reporting packages by gathering required information and ensuring accuracy
• Update CRM with new prospects, change of status, contact information and notes or activities
• Escalate problems or situations to the appropriate manager for resolution

THE QUALIFICATIONS

• Strong integrity, professionalism and work ethic without sacrificing your ability to have fun on the job
• Excellent time management skills and the ability to multi-task
• A natural ability to build strong customer relationships
• Knowledge of consumer or commercial credit is an asset
• Intermediate skills with Microsoft Excel, Word, Outlook and PowerPoint
• 5+ years of relevant experience
• Post-secondary diploma or bachelor’s degree is an asset

THE BENEFITS

• Option to work in office, hybrid, or remote
• Reimbursement of specific work-from-home expenses
• Comprehensive medical and dental benefits
• Committed to supporting team members’ health and wellness
• Centrally located, ½ block from the Gilmore Skytrain station, in a new 15,000 sq. ft. office space with the ability to work remotely from anywhere across Canada
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities
• Cross training opportunities within other departments

THE COMPANY

TFG Financial Corporation, as part of the Travelers Financial Group of Companies, is one of the largest independent commercial equipment finance companies in Canada. Our mission and purpose is to be our customer’s first choice by making equipment financing easy while providing a wide range financing solutions. Together, through our core principles, we help our partners to achieve what’s important in their business. TFG’s culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment. TFG is an equal opportunity employer and believes in providing an inclusive workplace where all team members have an opportunity to succeed.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• equipment finance/lease administration: 5 years (required)

Work Location: Remote

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