Service Manager Job at Yale Industrial Trucks Inc.
Reports to: Operations Manager
Objectives: The purpose of your role is to lead the service team in Woodbridge and maintain the day-to-day functions of the department, while focusing on both financial and service levels.
Service Manager Responsibilities:
· Promoting safety first and ensuring all safety protocols are followed
· Follow the Guiding Principles and Customer First Pledge to promote a positive culture within the service team
· Building strong service relationships with customers to enhance the performance and profitability of the branch.
· Monitoring the development and training of staff both internally and through dealer and industry courses
· Developing strong relationships, working collaboratively and cross functionally with other departments
· Hiring and retaining of technicians on staff
· Regular meetings with respective teams to ensure alignment
· Controlling of all activities relating to the maintenance of service vans and the efficient operations of dispatch services
· Ensuring technicians are charging fair time to all work orders internally and externally
· Managing department warranty matters
· Tracking of PM Completion rates and 2ndsegment work derived from PM’s
· Contributing through being actively engaged in strategic initiatives and projects for the benefit of the entire organization
· Ensuring payroll for Technicians is submitted in a timely manner
· Reviewing invoices and quotes to ensure accuracy
· Maintain all current policies and procedures to ensure consistent operations across all branches
· All other duties as assigned.
Job Type: Full-time
Salary: $36,680.71-$105,431.45 per year
Benefits:
- Employee assistance program
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Woodbridge, CA: Reliably commute or planning to relocate before starting work (Required)
Please Note :
my90210smile.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, my90210smile.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.