Repeatedly voted one of Montreal’s Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential.

Nominated for 3 Emmy® Awards for its work on the series Stranger Things season 4, The Witcher season 2 and Foundation season 1, the independent, Oscar®-winning company boasts close to 800 artists.

Rodeo FX is a creative partner to the world’s best storytellers including Netflix, HBO, Disney, Marvel, Amazon Studios, Warner Bros. and Sony, and has collaborated on ads for YouTube, NBC and Apple. Current projects include Fantastic Beasts: The Secrets of Dumbledore, Resident Evil, Halo, and Stranger Things season 4. Recently released projects include Dune, Shang-Chi and the Legend of the Ten Rings, WandaVision and The Witcher season 2, all earning nominations at the 2022 VES awards.

The IT and Equipment Support Supervisor supervises, develops, motivates and inspires the members of his/her team. He/she defines the week's priorities and ensures that deadlines and procedures are respected in order to achieve the set objectives. He/she creates a dynamic work environment, emphasizing collaboration, support and team spirit. He/she reports directly to the IT department manager or to the Vice President of Technology.

Main responsibilities:

• Ensures that requests are resolved in a timely manner, informing his/her manager of any significant delays or backlogs;
• Establish standardized practices and processes and ensure that they are followed by all members of the support team;
• Leads regular team meetings to provide updates, keep abreast of ongoing projects and encourage knowledge and information sharing;
• Provide feedback to team members on a regular basis and, in collaboration with his/her manager, conduct annual performance reviews;
• Actively monitors the work climate within the team, ensuring that a positive work environment is maintained and that the company's values are respected;
• Provide accurate reports on the day-to-day operations within his/her team;
• Oversee and lead the onboarding process from an IT perspective to meet the expectations of new employees and departments;
• Ensure that the physical equipment inventory is up to date;
• In collaboration with the front line support team, sort and prioritize all incoming requests, delegating as necessary;
• Update and inform his/her manager of any major issues or service requests that require escalation;
• Participate in the support of the company's network services for incident response and service restoration activities, 24 hours a day, 7 days a week;
• Identify team training needs and participate in the development and implementation of a training plan and schedule;
• Communicates staffing needs to the recruiting team, assists in the selection of candidates by reviewing resumes and conducting interviews;
• Maintains knowledge and keeps abreast of the latest technological advances;
• Anticipate equipment needs and relay information to his/her manager to help manage budgets and purchase necessary equipment;
• Identify the workstation needs of the VFX departments and maintain the equipment in working order for their tasks.

• Minimum of 5 years experience in a similar position in a corporate environment;
• Strong technical learning skills;
• Excellent prioritization and problem solving skills;
• Ability to act on the fly;
• Ability to communicate solutions to problems in a clear and concise manner, both verbally and in writing;
• Ability to perform tasks beyond the scope of the role on occasion to advance the workload and resolve more advanced issues;
• Ability to work under pressure and act as a positive role model and mentor;
• Availability to be on call periodically outside of normal business hours.

• Full-time, Permanent Contract ;
• 5 paid sick/personal days ;
• 2 additional statutory holidays in the winter holidays ;
• Group Insurance, access to Dialogue online support and to an Employee Assistance Program (EAP) ;
• RRSP with employer contribution ;
• Discounts on public transports, several spas, sports classes, art center, cafes, furniture and several other local businesses.

#LI-Onsite

Diversity is a core value at Rodeo FX. We are passionate about building and sustaining an inclusive and equitable work environment where diversity is celebrated and valued. We believe every member on our team enriches our work by exposing us to a broad range of ways to perceive and interact with the world, identify challenges, and to design and deliver projects.