Job Purpose

This position is responsible for ensuring that VCNA's IT systems reliably and effectively support the company's business goals. The incumbent will achieve this by:

• Providing the vision and strategy for VCNA's overall systems architecture and innovating through the research and application of existing and new technologies.
• Addressing business requirements and improving business effectiveness by collaborating with the business teams, local and global IT, and vendors, to deliver solutions aligned with the overall IT strategy.
• Managing large systems projects, and supervising and mentoring IT analysts, technicians and outsourced support teams.
• Providing third level technical support.

Key Accountabilities

• 
  Act as focal point for the technical team on large projects.
• Prepare and present project proposals as well as help to identify and schedule project deliverables, milestones, and required tasks.
• Define project plans for implementing solutions including project scope, technical, financial, resource, change, and people-related aspects.
• Manage large implementation projects (>300hr).
• Estimate project schedule and cost based upon agreed scope.
• Business Analysis
• Research and analyze technologies to identify, propose innovative, cost-effective solutions to improve processes and support business growth.
• Create business cases to justify investment.
• Act as a trusted advisor for business stakeholders to identify the needs of the business.
• Create functional requirements that clearly define the scope of the request to the business team.
• Design and implement large software solutions and mentor other team members on medium and small projects including leading with improvements in governance, security, and architecture.
• Provide technical guidance, advice, and recommendations to assist in technology decisions, directions, strategy, and roadmap.
• Communicate technical design through functional/technical specifications and diagrams (Landscape, Dataflow, Sequence).
• Create and execute test plans and detailed test scripts for software solutions (custom and vendor solutions).
• Understand networking sufficient to analyze application requirements and impacts.
• Support
• Respond to assigned tickets and provide third level support including occasional emergency support after regular working hours.
• Mentor other team members and outsourced support teams.
• Lead problem investigations to solve system incidents and determine root cause of complex issues.
• Demonstrate on a regular basis original thinking which is required to assess, troubleshoot, and mitigate issues.
• Assess complex problems, independently find Root Cause, and determine solutions to implement and document resolutions for future reference.
• Independently repair and recover from system failures in a timely manner even when not familiar with the system.
• Coordinate and clearly communicate with impacted parties.
• Advanced level knowledge of MS Windows operating systems, scripts, Active Directory, and familiarity with computer hardware, interfaces, and cables sufficient to identify and specify cables and systems.
• Provide reasonably accurate effort estimates for assigned incidents for investigation and solution implementations.
• Work with vendors, outsourcers, and contractors to improve existing systems and services and ensure SLAs and KPIs are met.

Key Requirements:

• 
  Strong technical and software architecture skills, especially Microsoft technology stack (dotnet, SQL, PowerBI)
• Bachelor's degree in computer science or a related information technology field.
• 12+ years of related experience.
• Managing small teams.
• Working with and negotiating with vendors.
• Working with outsourced support teams.
• Knowledge Good interpersonal, written, and oral communication skills in English.
• Microsoft technology stack (dotnet, SQL, PowerBI)
• Certificates, Licenses, Registrations Microsoft solution architect, Microsoft platform certifications, or equivalent would be very beneficial.