Overview

As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

• Free Y membership.
• Discounted Y program fees (including health & fitness programs, child care, and camps)
• Access to an Employee Assistance Program including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, financial advice, among other 12 suites of services
• Health and dental insurance for full-time, permanent employees
• Up to 25 vacation days per year, including two float days and one birthday vacation for full-time, permanent staff
• Long-term disability and life insurance for full-time, permanent employees.
• Workplace pension plan available for full-time, permanent employees
• Extended Maternity leave benefits to all our staff for up to 6 more months after the year of leave.

What do you offer?

The Housing Support Office operates 24 hours per day, seven days per week, and provides programs and services for those with Affordable / Social Housing needs. Over 2000 individuals take part in programs including Supportive Housing, Family Shelter, Transitional Housing for youth and women, counseling, and referral.

The Team Supervisors (one evening, 1 weekend part-time) will support the Director of the Housing Support Office in managing the day-to-day operations of the Housing Support Office and help lead the Housing Services team in providing excellent service delivery. The Team Supervisors will work with the Director and Senior Director to achieve strategic goals in the fulfillment of the mission of the National Capital Region YMCA.

The successful candidate will demonstrate a personal commitment to and understanding of the Y’s mission, vision, values, and participant outcomes.

Some of the tasks of this position include:

• In conjunction with the Director of the Housing Support Office, the Team Supervisors will participate in the recruitment and training of all Housing Office Staff and provide supervision and evaluation of staff as per Y Personnel Policy
• Ensure adequate levels of scheduled staff coverage to meet program and contractual requirements
• Provide leadership to the HSO team to ensure effective service delivery and attainment of operating and licensing standards
• Monitor standards for reporting and operating procedures
• Provide information and pertinent statistics to the Senior/ Director for the purposes of evaluations and reporting
• Prepare reports as required
• Assist in the development of appropriate programs and procedures to ensure excellent client service delivery
• Assist in the development of proposals and budgets as required
• Ensure effective and efficient use of the resources
• Actively network and liaise with community agencies and service partners
• The Housing Team Supervisors are in frequent and direct contact with Staff, Volunteers, program participants, City of Ottawa Offsite Services, and Community Partner agencies
• The Housing Team Supervisors are tasked with sharing knowledge and instruction in a way that motivates others

What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:

Education

• College or University degree in a related field

Language

• Fluency in both English and French, oral and written preferred, mandatory for the full-time position and as an asset for the part-time
• Other languages an asset

Experience, Abilities & Skills

• Minimum of three years experience, in the housing field, preferred, emergency housing in particular
• Experience in a supervisory role preferred
• Knowledge, understanding, and experience in working with a vulnerable population
• Extensive knowledge of community resources
• Strong Computer Proficiency
• Demonstrates leadership and excellent communication skills
• Demonstrate knowledge and ability to communicate Y values and mission
• Ability to work with clients with diverse needs, backgrounds, and skills
• This position has a strong client focus and service orientation

Additional Requirements

• Applicant must already have a valid permit to work in Canada.
• Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required
• Annually all staff must complete the mandatory training for Protecting Children, Youth, and Vulnerable Persons and submit the certificate of completion.

Core Competencies:

• Organizational Awareness and Understanding
• Leadership
• Planning and Organization
• Problem Solving
• Diversity
• Conflict Resolution

About diversity and inclusiveness at the Y:

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, and persons who identify as 2SLGBTQ+.

How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position. Internal applicants can apply only after completing the probationary period of their current job unless approved by People and Culture.

Applications must be submitted to the YMCA of the National Capital Region, and all cover letters should be addressed to Judy Perley. Please send applications to Sr. Director, Housing Services, Judy Perley (judy.perley@ymcaywca.ca)

Thank you for your interest. Only those selected for an interview will be contacted.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.