Bilingual Customer Service Representative Job at HCL Technologies
- Experience in customer service industry
- Must be available for 24/7 rotational shift Bilingual customer service (French & English)
· Provide Level 1 support by following documented SOP's and knowledge articles to retail and wholesale sites for technical issues related to:
- Point of Sale machines
- Pin pad
- Pump, Card reader
- Network connectivity, Carwash systems etc.
- Work within ticketing systems to adequately document all work performed.
- Create a ticket in the ticketing system and proceed with resolution basis documented knowledge articles
- Resolve tickets through phone contacts
- Experience with Microsoft Office 365 applications including Word, Excel
- Ability is to quickly respond, troubleshoot, and identify the correct path for resolutions.
- Well organized, detail oriented, and able to work without close supervision
Job Type: Full-time
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to commute/relocate:
- Mississauga, ON L5N 0C2: reliably commute or plan to relocate before starting work (required)
Language:
- French (required)
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