Our client, ESBE Scientific, is a Canadian-owned distributor and growing supplier of scientific and laboratory equipment for customers across Canada. To learn more about them, please visit their website at esbe.com.

We are currently looking for a Customer Service Representative.

In this position, you will be responsible for obtaining, analyzing and verifying the accuracy of order information and initiating and/or implementing corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction.

Some of the things you will do in this position:

· Receive, process and verify the accuracy of orders from customers using the organization’s internal CRM/ERP systems and customer purchase orders

· Respond to customers inquiries regarding quotes and orders

· Communicate pricing and delivery information as requested

· Access the company’s ERP system to obtain and extract order information (backorder status, tracking numbers, delivery dates, lead times, etc.)

· Provide product information, including any product substitutions, technical assistance, and broad service support

· Enter customer issues, authorize product returns, describe circumstances and rationale for return on Return Authorization records

What you will need to be successful in this position:

· High school diploma / post-secondary diploma, degree or certificate in the sciences would be an asset

· Fluent in French and English – oral and written

· Customer service experience

· Solid customer service skills: professional telephone etiquette, aptitude for calming upset customers and building long-term positive customer relationships.

· Strong computer skills - Microsoft Office Suite (Word, Excel), internet searches

· Detail oriented and organized

· Ability to multitask and work well under pressure with minimal supervision

· Solid listening skills and logical thinking patterns

· Experience working remotely would be an asset

· Reliable High Speed Internet connection from a tier one Internet Service Provider such as Bell, Rogers, Telus, Videotron with minimum 100 mbps download, 15mpbs upload speed

· Home office with a private room suitable for customer service phone calls, desk with minimum 48” x 30” dimensions, reliable LAN internet connection, WiFi wireless AC or wired with Cat 5E minimum

Why Join Us?

• We work hard but also play hard

• Work from home, no more daily commute to work

• Benefits: Medical, Dental, Life Insurance, RRSP

• 2 Weeks paid vacation to start

• Low turnover, people who join us tend to stay here a long time

NOTE: All positions at ESBE require full vaccination against COVID-19

• From time to time remote workers may be required to travel to the Head Office for training, meetings, etc. As such, team members must be vaccinated otherwise they present risk of spreading infections at ESBE.

• Our customers (Federal, Provincial entities) have all required that ESBE attest to having fully vaccinated workers on staff.

• As a key supplier of healthcare institutions, we share a key view that we all have a responsibility to immunize ourselves as per Health Canada and Provincial directives / recommendations.

Full-time, fixed term contract (maternity leave replacement)

Type d'emploi : Temps plein, Contrat à durée déterminée

Salaire : 40 000,00$ à 45 000,00$ par an

Avantages :

• Assurance Dentaire
• Assurance Vie
• REER Collectif
• Travail à domicile

Horaires de travail :

• 8 Heures
• Du Lundi au Vendredi

Question(s) de présélection:

• Do you speak French?

Expérience:

• Customer service: 1 an (Souhaité)

Lieu du poste : Télétravail

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