From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role

We’re looking to hire a Casualty Claims Representative at an Intermediate level to help get our customers back on track, so they can focus on what matters to them most.

As a Claims Representative for our Casualty team, you will be responsible for investigating and settling less complex insurance claims to ensure a prompt and fair settlement. You will provide quality service and ensure prompt and equitable settlement of claims in line with Corporate policies and standards. Your natural ability to negotiate, influence, prioritize, be proactive and think creatively on your feet will help you thrive in our collaborative and energetic culture.

These opportunities can be based in any of the following Ontario Intact offices: Toronto (700 University Ave)/Mississauga/Ajax/Richmond Hill/London or Ottawa.

Working here means you will:

• Be surrounded by a top-notch team of professionals and leaders – the best in the business
• Have the support, flexibility, and opportunities to be yourself and pursue your goals
• Build your legacy of delivering outstanding customer service, and be rewarded for your success
• Grow your experience and knowledge of things like insurance case law, regulatory changes, and negotiation by learning from your senior colleagues
• Thrive in a workplace that shares your values including respect and integrity
• Think and act creatively, while being guided by facts and your analytical mind

What you’ll do here:

• Investigate insurance claims and work towards a prompt and fair settlement; develop action plans for conducting investigations including arranging for independent medical examinations, securing prior medical and/or employment history, determine contacts, interviews and/or other information to clarify and justify the claim.
• Document and analyze the information gathered on a file, interpret insurance policy wordings, determine coverage, and assess damage and/or liability
• Collaborate with our legal team to attend court proceedings, mediations, and settlement meetings when necessary
• Collaborate with your peers and other teams to resolve files thoroughly and quickly
• Be a go-to source for queries relating to investigations and the claims process
• Build relationships with vendors and communicate often with claims departments and liaise with adjusters, experts, management, and other claims representatives on technical and administrative issues
• Be heard and contribute to the improvement of day-to-day work in our Claims Centre of Excellence

What you bring to the table:

• 3-5 years of experience in handling claims, preferably experienced in Casualty Claims
• A natural at communication, analysis, and negotiation
• Known for your impressive documentation and organization skills
• Pursuing your Chartered Insurance Professional (CIP) designation
• Knowledge of appropriate provincial legislation is an asset
• A college diploma or a university degree is a strong asset
• Bilingualism is considered a definite asset

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What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.