Collections Analyst (French and English) Job at HCLTech
Key Role Tasks and Activities:
· Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
· Accountability for debt and cash targets achievement on a quarterly/monthly basis
· Full compliance with all associated internal and Sarbox controls
· Written / oral communication on open balances + reconciliation of accounts for portfolio
· Correct handling of UMCC as per ICMP guidelines
· Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections
· Implementation of service stops/ remove stops according to process
· Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
· Participation in month end reporting closing activities in alignment with ICMP
Skills and qualification
· A minimum of 1 years’ experience within an order to collect organization
· Proven track record in meeting targets and SLA’s.
· PC literacy, particularly in MS Office (Windows NT).
· Demonstrate a customer focused orientation
Job Type: Full-time
Benefits:
- Dental care
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- MONCTON, NB: reliably commute or plan to relocate before starting work (required)
Language:
- French (required)
Work Location: One location
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