CSR - CAN Job at Boyd Autobody & Glass
Edmonton, Alberta
Job Responsibilities
We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
Job Description:
If you enjoy interacting with people, welcoming customers and overseeing daily shop tasks, this is a great role for you to consider with Boyd. Our Customer Service Representative is the person that regularly interacts with our customers through scheduling estimates and/ or repairs. This person is crucial for keeping the shop's schedule and office organized and running smoothly. This is an entry level position that offers the opportunity to learn our business operations and further grow your career.
Job Responsibilities
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WOW every customer through all phases of the repair process
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Ensure insurance partners and customers are supported in a timely and professional manner
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Build relationships with customers by effectively responding to calls, text messages, and walk-in business
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Coordinate communications between customers and Estimatics team
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Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc.
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Facilitate all administrative aspects of the repair process
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Manage payment process which could including credit, check and cash handling
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Other duties as assigned
Minimum Qualifications
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High School Diploma or equivalent
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Previous experience interacting with customers
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Computer Skills that include ability to navigate multiple computer programs at the same time
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Demonstrated ability to multitask
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Comfortable interacting with multiple groups of people including customers, team members and company leaders
Search Keywords
Automotive, growth, advancement, collision repair, collision center, auto body, autobody, body shop, I-CAR, ICAR, dent repair, dealership, customer service, csr, representative, rep, entry level, career, opportunity, retail, customer
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