CSR - Customer Service Representative Job at Cash 4 You

Cash 4 You Peterborough, ON

$15.55–$18.00 an hour

At cash4you we are inclusive, nimble, and rewarding.

Our work environment includes:

  • Casual work attire
  • International workforce
  • Lively atmosphere

Who we are|

We are passionate about growth and looking to expand our Branch Manager team to exceed our financial milestones. One of Canada’s Fastest Growing Companies, we operate at the intersection of Retail, Technology and Financial Services. For over 20 years, Cash 4 You has been recognized as a leader in the consumer financial service industry with over $1Billion dollars of loans funded in branch and online.

Responsibilities:

Reaching out or responding to inbound/outbound calls from potential customers.

Processing applications for multiple personal lending products.

Manage the life cycle of the loan, including collections activities

Implementing key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals.

Reading and understanding credit bureau reports and maintaining a high level of personal lending product knowledge.

Maintaining awareness of company policies and procedures, federal / provincial laws and providing guidance to other team members to ensure compliance.

Actively marketing and selling lending products and services and demonstrating strong collaborative skills within a team environment.

Requirements:

High School Diploma

Ability to exercise good judgment and discretion to facilitate good business decisions.

Strong product knowledge and drive for results.

Ability to multi-task.

Strong time management skills.

Sense of urgency in meeting or exceeding application processing goals.

Exceptional communication with team member and customers.

High level of energy to deliver strong results.

Preferred Requirements:

2 or more years’ experience in inside sales, customer service, retail, or call center environment.

Basic understanding of credit or personal finance concepts.

Job Types: Full-time, Permanent

Work Remotely

  • No

Job Types: Full-time, Permanent

Salary: $15.00-$15.55 per hour

Job Types: Full-time, Permanent

Salary: $15.55-$18.00 per hour

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Peterborough, ON K9J1Z4: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (required)

Experience:

  • Customer service: 1 year (required)



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