It's been nearly 20 years since founders of Maple Air Inc., started building the foundations of a heating & cooling company which today is one of GTA's leading companies in heating, cooling and fireplaces. At Maple Air heating & Cooling, service and honesty is our driving force and our motto is customer satisfaction, Quality workmanship and Fast Reliable service.

As a Customer Care Associate you will be managing your entity of Maintenance and Protection Plans. You will be closely involved (by phone/email) working with every single clients and assisting them for booking their maintenance and tune ups for the heating and cooling season.

At this role you will have the opportunity to bring new ideas and apply them to your approach to increase your conversions with bookings of the maintenance programs.

As a Customer Care Associate you will be responsible for the following:

• Call existing clients to arrange their preventative maintenance for Heating and Cooling season
• Update internal accounting databases and spreadsheets
• Work closely with Service manager and Dispatcher to schedule the bookings
• Provide customer with information on Preventative Maintenance plans
• Provide reporting and recommendation on bettering maintenance program for future bookings

The compensation of this role will have the following structure:

• Annual salary + Commission on each product and services booked for yearly maintenance

Requirements

• Customer Service related work experience would be beneficial
• Comfortable providing Customer Service over the phone
• Basic knowledge of Microsoft Office is required (Excel & Office)
• Solid data entry skills with an ability to identify numerical errors
• Being able to work with Internal CRM system (training will be provided)
• Good organizational and time-management abilities

Job Type: Full-time

Salary: $40,000.00-$65,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• CONCORD, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

Application deadline: 2023-01-15

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