Customer Facing Lead – Elida Beauty

Work Location – Remote Based in Toronto, Canada
Job Type - Full Time

Who we are...

Elida Beauty is a very exciting new beauty business within Unilever. We re-found iconic brands by remixing them for today’s generation, making them even bigger beauty hits than they were the first time around.

Our global brands include: TIGI - Q-tips - VO5 - Impulse - TONI&GUY - Monsavon - Timotei - Caress - Noxema - Fissan - Lever 2000 - Matey - Badedas - Williams - Brylcreem - Brut - Alberto Balsam - Ponds

Being a part of Elida Beauty gives you the opportunity to...

Your Role & Key Responsibilities
We are looking for an experienced customer facing lead who has a very strong growth mindset and a can-do culture of doing what it takes to win. We’re looking for someone who thrives in balancing brand, consumer, customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter.
As the Customer Facing Lead, you will play a crucial role in the customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model. Your first priority will be ensuring Excellent customer service to our customers.

• E2E execution of Customer Service Team Strategy for all the key customers in your market
• Collaborate with CD teams to ensure seamless order management and delivery processes
• Support Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans
• Executes Joint Business Plans and speedy issue resolution with Customers.
• Responsible to deliver excellent service to all our customers
• Owns and monitors Service Level reporting, loss reason assignment and continuous improvement
• First point of contact to customer order processing teams related to day-to-day operations
• Works closely with Customer Service Control Tower teams for capability development, reporting and agility
• Works closely with Warehousing and Logistics teams for on time customer deliveries
• Support process hygiene and lead technology transformation where relevant

Requirements

• 1-3 years of experience in Customer Service
• Demonstrated conceptual problem-solving ability; excellent oral and written communication skills, including presentation skills; Bilingual (English/French) is preferred.

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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at . Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au . Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.

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