Posted On

February 03, 2023 at 11:00 AM

Ends On

February 19, 2023 at 11:59 PM

Customer Service Clerk

Job Posting ID 23E-04

The Corporation of the City of North Bay is currently seeking applications for the position of Customer Service Clerk.

Under the direction of the Customer Service Supervisor, this position is responsible and accountable for providing excellent customer service in a professional and courteous manner. The position is also responsible for a variety of administrative duties associated with the service delivery of the Customer Service Centre.

Qualifications:

• Minimum Grade 12 education or equivalent acceptable experience
• Two (2) years recent experience in a substantially similar work environment
• Two (2) years recent experience in cash handling
• Legally entitled to work in Canada
• Ability work quickly and accurately under pressure
• Demonstrated excellent customer service skills
• Demonstrated excellent written and verbal communication skills
• Demonstrated organizational and decision-making skills
• Demonstrated ability to work independently and in a team environment
• Knowledge of and ability to interpret City by-laws
• Proficient in computer applications, i.e, Microsoft Office 2010+, CLASS, Sunguard
• Good working knowledge of office methods and procedures

Hours of Work: Monday to Friday 8:30 a.m. – 4:30 p.m.

Environment: Unionized

Hourly Rate: $28.39 per hour (37.5 Hours per week)

We offer a comprehensive benefit package including an Employee Assistance Program, Health and Dental Benefits and Life, Long-Term Disability, and AD&D Insurance. The City of North Bay is an Ontario Municipal Employees Retirement System (OMERS) employer.

All City employees are required to be fully vaccinated as a condition of employment in accordance with the City’s COVID-19 Vaccination Policy. The City will comply with its human rights obligations, make exceptions for bona fide medical or religious reasons, and accommodate employees legally entitled to accommodation.

Please note: all offers of employment are conditional upon proof of education, proof of COVID-19 vaccination or an approved accommodation under the policy, as well as a satisfactory criminal record check at the candidates cost, to be arranged by the City’s Human Resources Department only.

Qualified applicants are invited to submit a detailed resume and covering letter in one document, saved in PDF format, no later than 11:59 p.m., Sunday, February 19, 2023 via email in one pdf document to: staffing@northbay.ca Please identify the Posting ID (23E-04) in the subject line.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

Applicant information is collected under the authority of the Municipal Freedom of Information and Privacy legislation and will be used strictly for the purpose of candidate selection. Accommodation will be provided in all parts of the hiring process as required under the City’s Accessibility Policy. We encourage applicants to make their needs known to Human Resources in advance.

An Equal Opportunity Employer