We're always looking for amazing people to join our team. Here at Bellstar, we “think like a guest, and act like an owner”, and look for team members who try to make every stay an unforgettable experience for guests.

Housekeeping Managers are responsible for managing and leading our Housekeeping team members to provide excellent service to hotel guests. Housekeeping Managers work closely with the General Manager to create financial plans, budgets, and oversee maintenance of the department. Housekeeping Managers work hard to build positive relationships with all hotel staff, owners, and guests, and play an important role in building a strong Housekeeping team. Our Housekeeping Managers are committed to making our guests' stay an amazing one, from the moment they arrive until they depart.

This job might be for you if:

You can see potential in others, and work to bring it out. You are a natural leader and like working closely with a team. You are friendly, patient, and calm under pressure. You love taking on challenges and finding solutions. You understand what it takes to manage a Housekeeping department. You communicate clearly, speak well, and have an excellent knowledge of our hotel facilities and services. If this sounds like you, we can’t wait for you to join our team!

Responsibilities for this role include:

• Overseeing and managing all aspects of the daily operations of the Housekeeping and laundry department, ensuring full compliance with all Bellstar policies and procedures
• Building and maintaining strong, professional relationships with all associates, guests, owners, stakeholders, suppliers, and community members
• Working with the General Manager to create a financial plan and budget for the department
• Working closely with the Guest Services department to ensure rooms are prepared and cleaned on time
• Overseeing and maintaining housekeeping related contracts for Strata Boards where applicable
• Maintaining quality control through regular room inspections
• Managing the performance of the department and employees through effective KPI indicators, goal setting and targets
• Managing the hiring, training, and performance evaluation of department employees
• Constantly seeking out ways to improve guest service
• Managing and monitoring all Housekeeping related costs including labor, inventory, and maintenance
• Various administrative tasks including payroll, inventory, scheduling, invoicing, and ordering
• Graciously handling all guest concerns in a professional and timely manner
• Manage time efficiently to ensure that daily assignments are effectively completed in the allotted time
• Complying with all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values
• Other relevant and related duties as assigned

The “must haves”:

• A passion for the tourism industry
• 3 years of Housekeeping Management in a full-service hotel
• Strong leadership skills with the ability to plan, organize, delegate, and inspire, as well as create performance driven results
• Exceptional English communication skills, both written and verbal
• Great strategic thinking, organizational, multi-tasking, and problem-solving skills
• Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role

The “nice to haves”:

• Completed post-secondary education in a related field such as Hotel/Restaurant Management, Business Management and/or Commerce
• Valid certification in First Aid
• Valid certification in WHIMS

What you can expect from us:

• A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
• A growing company with opportunities for advancement, relocation, and development
• A robust benefits package, for qualifying employees, that includes dental and medical coverage
• Annual, corporate wide, salary and wage reviews
• Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties

#SR

Job Types: Full-time, Permanent

Salary: $60,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekend availability

Ability to commute/relocate:

• Canmore, AB: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work Location: One location

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