Elexicon Group Inc. (EGI) is a rapidly growing market leader in reducing energy costs and improving sustainability for building owners and operators in Ontario and Canada. We foster a culture of innovation and challenging the status quo to deliver extraordinary results for our clients and partners. To be a great company, we need great people that bring positive energy and a can do attitude to every situation. If you just want a job, this isn’t the right place. If you want to make a difference, then please get in touch.

CUSTOMER SERVICE & FIELD TECHNICIAN - ENROLL

Reporting to the Enroll Operations Manager, this position will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team.

DUTIES & RESPONSIBILITIES

· Work with the Operations Manager to get materials prepared for site kick-offs and on-site.

· Be the main contact (phone & email) for customers needing assistance with the app, chargers or vehicles

· Travel to and from sites to handle any customer requests or concerns

· Assist with transporting vehicles between sites as needed

· Work with backend software to review customer applications and assist with any technical complications

QUALIFICATIONS

· Excellent customer service skills

· Experience and knowledge of electric vehicles

· Strong written and communications skills

• Strong organizational skills with attention to detail

· Knowledge of construction practices, standards and associated practices

· Interest in environmental sustainability and green technology

• Ability to travel as needed

• No driving related suspensions or revocation of Driver License (within a 3-5year period)

· Proficient with Microsoft suite of products (Excel, PowerPoint, Outlook) and other analytical software

Interested and qualified applicants are encouraged to submit their resume to jcoe @elexicongroup.comby March 31, 2022. Please quote position title that you are applying for in the subject line of your email. Applicants please note that accommodations can be provided upon request. Only the candidates who meet the qualifications and experience for the position will be contacted for an interview. We thank you for your interest in Elexicon Group.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: $22.00-$25.00 per hour

Benefits:

• Casual dress
• Company events
• Flexible schedule
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Whitby, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 3 years (preferred)

Licence/Certification:

• Class G Drivers Licence (required)

Willingness to travel:

• 50% (required)

Work Location: In person

Application deadline: 2023-03-31

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