• Perform above and beyond for all guests, fellow team members and management.
• Perform balancing of cash reports and daily departmental shift audits and reconcile credit accounts.
• Trouble shoots and resolves any outstanding errors in each department.
• Compile daily financials into a Daily Revenue Report.
• Complete the rollover process within the Property Management system.
• Ensure all reports are distributed accordingly.
• Perform as Manager on Duty.
• Responsible for the ongoing training of new team members.
• Ensure that errors are documented and passed to the appropriate department head.
• Closing of Batches through the credit terminals.
• Responsible for the Manager on Duty float and provide additional monies to various departments with proper documentation completed.
• Ensure all pertinent information is passed to oncoming shifts and receive from outgoing shifts.
• Responsible for cash float and proper forms to be always utilized.
• Proper usages of Checklists to ensure all duties are complete.
• Greeting of guests upon check-in, utilize guests name and ensure proper eye contact is made.
• Ensure the cleanliness of the Front Desk, back office and business center.
• Proper communication regarding our guests/clients’ needs with Bell, Reservations and Front Desk.
• Observes the Front Desk operating systems and correspond any issues in a timely manor.
• Resolve guest(s) issues to the best of your ability and document within a log book.
• Ensure all memo’s, schedules and/or important internal documents are initialed after you have read and understood.
• Can identify any enhancements to the department that is in direct reflection of our guests, fellow team and management’s perception.
• Attend mandatory Front Office and Accounting meetings.
• Other duties as assigned by the Front Office Manager, Director of Rooms Division and the Accounting office.

Job Type: Part-time

Salary: $15.00-$17.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Weekend availability

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

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