JOB DESCRIPTION

INSIDE DEVELOPMENT REPRESENTATIVE

Primary Function

The Inside Development Representative (IDR) is responsible for maximizing and growing revenue and profits by acquiring new business throughout Canada. The focus of this role will be prospecting the leads generated from our channel network (Branch, Customer Service, Web), identifying customers’ needs and aligning them to Grainger’s products, solutions, and services accordingly.

Principal Duties & Responsibilities:

• Prospect new business through a mix of reactive and proactive activity
• Identify customers’ needs to promote Grainger value on every call
• Conduct customer conversations that include:
• Needs analysis
• Identify buyer roles / decision makers
• Determine account complexity (buying behavior, employees, industry)
• Active positioning of pricing offers
• Prioritize and qualify leads from intake channels to determine viability and assist with customer journey
• Work cross functionally with partners from our Customer Service Center, Branch, and eCommerce team
• Coordinate new sold to creation with Financial Services
• Ensure continuous and strategic management of a new prospect pipeline that drives progress across multiple accounts
• Utilize tools to track the progress and outcomes
• Segment customers based on size to determine next steps and ownership
• Effectively transition qualified prospects to our Commercial or National Sales team based on an understanding of account complexity and buying criteria

JOB REQUIREMENTS

Requirements

Preferred Education & Experience:

• High School Diploma or equivalent preferred.
• 1-3 years of experience in related field preferred.
• An assertive personality, high energy level and resilient character
• Excellent communication skills (verbal, written, phone)
• A high level of integrity in all business dealings
• Strong time management and organization skills
• Proven record of effectively influencing without authority
• Customer service and telemarketing experience is an asset
• Ability to rapidly build knowledge of Grainger’s product lines
• Understand and use basic selling techniques: opening, probing, presentation, over-coming objections
• Having a drive and passion for sales
• Competitive drive with a constant desire to meet and/or exceed targets
• Possessing a high desire to excel without accepting mediocrity
• Thinks critically and creatively; has out-of-the-box thinking
• Bilingual French is an asset

Grainger offers a competitive benefits package, which includes both physical and mental wellbeing programs, as well as learning and development opportunities.

Don't meet every item on our wish list? At Grainger we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every skillset in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger’s hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

Grainger is an Equal Opportunity Workplace. All applicants who we believe to be qualified will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request for all persons with disabilities taking part in the selection process.