The Opti-Tech Inside Sales Associate position is a career-track opportunity to join one of Canada’s premier microscope and metallurgical preparation equipment specialists. Do you have a passion for material science or quality? Does the prospect of working within a team with microscopes, digital cameras, imaging software and sample preparation equipment sound intriguing? If interacting with researchers, engineers, and quality technicians from the Canadian industry and the scientific community to find solutions for their research and quality challenges excites you, this job will provide that opportunity and be the start of a rewarding journey.

We offer in-depth training in all job phases to build your skills and knowledge. This will position you to act as a technical resource for our customers and the sales team. Working with our outside sales team, you will support the identification of customers and their needs based upon detailed discussions. Using your product and application knowledge, you will work with the sales team to provide technical solutions to meet the customer’s microscope, imaging system and sample preparation requirements. The results of your efforts will contribute to our purpose of “Enabling customers to see the world beyond their sight”.

If you are a highly motivated with a passion for promoting innovative products and building strong customer relationships, we encourage you to apply to join our dynamic team today and start your career with Opti-Tech.

This is a multifaced role supporting the sales, service, and marketing processes for Opti-Tech’s products, including:

• Sales and support of Opti-Tech’s products and related components, including Microscopes, Digital Cameras, Imaging/Image Analysis software, sample preparation equipment and third-party equipment as required
• Direct Sales for specific product lines
• Customer Order Processing
• Marketing Support

Roles & Responsibilities

• Assists customers with product enquiries ensuring they are routed to the correct Product Manger & Sales Representative
• Inputs new sales enquiries and leads into the CRM system and updates the sales process as required
• Processes customer quotations, tenders under the direction of the Sales Manager
• Process vendor and customer purchase orders as necessary
• Develop proficiency with Spire inventory to maintain and manage demo equipment
• Is a liaison between internal departments to facilitate all aspects of customer service
• Responds to customer service issues in a timely manner tracking customer complaint resolution
• Helps to coordinate sales meetings, tradeshows, training sessions, coordinates customer appreciation events.
• Support the digital marketing team as required
• Assist with new market intelligence – new industry opportunity investigation
• Observe and assist with product demonstrations until skill set is developed to potentially lead demonstrations. Research and learn technical data and application note content to address various customer needs to prepare a proposed solution for the customer
• Performs other work as assigned by the Sales Manager or other senior management

Software

• Maximizer CRM or similar
• Spire Accounting or similar
• Quotation Management `Platforms
• Microsoft Office, with emphasis on Excel, Word, and Outlook

Key Skills/Competencies

• Excellent people person with strong interpersonal skills experienced in a Customer Service/Sales Coordinator environment, preferably in a Business-to-Business setting
• Self-starter and works under minimum direction
• Team player who has a sense of humor with a can-do attitude
• Confident communicator, with excellent written and verbal English communication skills. Equivalent skills in French an asset
• Analytical thinker with effective problem-solving skills and is well organized
• Excellent time management skills and can effectively manage competing priorities ensuring work is completed within expected timescales.
• Attention to detail ensuring accurate paperwork

Education & Experience

• Relevant Bachelor’s Degree/College Diploma, business, engineering, materials science, life sciences or equivalent experience required
• Previous experience in a business-to-business environment, and technical sales
• Proven English verbal and written communication skills; Equivalent in French an asset
• Proficient computer skills (MS Office suite, Intermediate Excel, Adobe Acrobat)
• Time management and planning / organizational skills
• Common sense approach with a sense of urgency to see tasks through to completion

Core Values

The Individual should:

• Display passion
• Inspire others
• Exude a sense of fun
• Enjoy being fully engaged
• Love pressure
• Crave action
• Have a sense of urgency and knows how to finish the job
• Be committed to life-long-learning
• Exhibit curiosity and enjoy adventure
• Be organized

Job Types: Full-time, Permanent

Salary: $40,000.00-$45,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Whitby, ON L1N 9A5: reliably commute or plan to relocate before starting work (preferred)

Experience:

• sales: 1 year (preferred)

Work Location: In person

Application deadline: 2023-05-05

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