Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player

Key tasks:

• Respond to customer inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
• Analyze account activity and suggest opportunities for service improvements to the customer
• Must be good at problem-solving and handling disgruntled customers- One stop resolution for customer issues
• Work in a fast paced, cooperative, high call volume environment.
• Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
• Retain and grow the commercial waste removal and disposal services.
• Working with Outside Sales Representatives to help keep existing customers.
• Maintain appropriate files and documentation, in accordance with company policy and internal controls
• Interacting with customers, non-profit, and business associations.
• Work in conjunction with other departments to resolve customer disputes and demonstrate the ability to become proficient in the use of proprietary operational systems.
• Interview and record customers information into the computer, talks with customers by phone and in person, receive orders for installation, turn on, discontinuance, or change in service.
• Fill out contract forms, determine charges for service requested, prepares change of address records, and issues discontinuance orders.
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• Delivers service to customers in a manner that promotes goodwill.
• Solicit sales of new or additional services and customer renewals of low revenue customers.
• Support new business opportunities and existing customer new business additions to the District.
• cold call customers provided by Sales manager to assist in setting up appointments or direct selling
• Assist with ARES through entering / updating status based on cold calls conducted
• Renewals of low revenue and medium revenue accounts for the District.
• Identify and resolve current customer problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.
• Cultivate client relationships with our brokers and maintain a personal level with all our brokers and customers helping to control Districts churn rate
• Assist with change order forms/updating Trux/changes in Ares when necessary
• Assist with A.R collections and delinquent account follow up when necessary
• Take inbound calls and assist in defending District Price Increases as required
• Maintain up to date knowledge of Waste Connections competitive positioning in the market

Requirements:

• 2-3 years of customer service/office admin experience
• Pleasant demeanor over the phone and emails
• Excellent time management and prioritization skills
• Strong working knowledge of Microsoft Office, Excel and TRUX an asset
• Excellent written and oral communication skills
• Telephone sales and customer skills are a key component of the position with successful track record of maintaining existing business, prospecting and closing new business.
• Excellent phone etiquette and demeanor.
• Maintain and develop existing business best practices.
• Ability to operate in a fast-paced and dynamic business environment and be prepared to develop and execute strategies
• Ability to learn and use multiple computer systems simultaneously
• Motivated by individual and team achievement
• Critical and logical thinking skills

We are a busy, but fun place to work. There will be flurry of activity every day, but with your speedy data entry and proficient Microsoft Office skills, you will be able to handle this role with ease.

Come join a team environment with colleagues who embrace a "work hard, play harder" culture. You'll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer