Inside Sales Specialist 1

Trillium Flow Technologies, founded on a legacy of premier products and service, provides mission-critical valves, pumps, and aftermarket services in oil and gas, power generation, water and wastewater, and general industry, with an unparalleled focus on your specific industry needs. Our innovative approach will deliver the support you need through design, installation, and operation, providing continuity and confidence in your flow control. You can count on us for knowledgeable customer support, innovative engineering design, a global footprint, and supply chain, aftermarket parts and service, and unmatched responsiveness to meet your demanding schedules.

The Inside Sales Specialist will provide technical proposal and order support including quotations, intake of customer orders, and invoicing/order processing.

Key Responsibilities Include:

• Support customers with original and aftermarket equipment, including spare parts.
• Prepare quotations for replacement equipment and parts.
• Follow-up calls with customers after proposal submission.
• Process customer purchase orders into order confirmations and sub-vendor buyouts utilizing ERP package.
• Track customer and vendor correspondence.
• Work with internal departments to resolve customer and supplier questions.
• Read, understand, and convey operating manual information for client troubleshooting.
• Assist in troubleshooting equipment failures and offering solutions.
• Expedite orders with suppliers to maintain on time delivery.
• Assist Shipping in inspecting shipment contents and compare with records to verify accuracy of shipment.
• Maintain quote and order filing systems.
• Prepare reports/presentation as required.
• Assist with coordination of larger orders, including quotations, purchase order processing, delivery updates, and document control.

Successful candidates will possess the following qualifications:

• College diploma/certificate in a technical field
• 3- 5+ years of inside sales experience
• Exposure to ISO 9001 quality systems an asset
• Experience in a sales and/or customer service environment an asset.
• Previous experience with industrial rotating equipment and/or valves an asset.
• The ideal candidate will bring excellent organizational skills, ability to multitask, attention to detail, and the ability to work both independently and as part of a team, and have good computer skills.

Trillium Flow is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Trillium Flow is a background screening, drug-free workplace.

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