Junior Technical Support Analyst Job at InsureLine
InsureLine is a leading Insurance Brokerage with 30+ locations in Canada. We are currently expanding our support team and looking for Junior Technical Support Analyst to join our team.
Key Responsibilities:
- Support members in a prompt, polite and friendly manner
- Contribute to the overall success of "YES" and "WOW"
- Maintain / support corporate broker management system (Applied Epic)
- Support access to email (Office 365)
- Maintain / update corporate and office websites
- Support corporate Internet, WIFI and LAN
- Participate in continued population of Knowledge Management and overall optimization of process flow
- Report monthly on IT support and website metrics
- Optimize, recommend and implement process enhancements as required
Required Skills:
- General email knowledge including POP3, IMAP, Exchange (Office 365) and SMTP
- iOS / Android / Outlook email setup
- Experience with Wordpress and HTML
- Web hosting experience and management of domains (registration, DNS, email, subdomains etc)
- Basic network topology understanding including routers, switches, TCP/IP, LAN, and WAN
- Computer hardware / desktop software support
- VOIP experience a plus
As an insurance brokerage, we use specialized software for supporting customers, quotes, policies and reporting. The ideal candidate would have an opportunity to be trained on Canada's leading insurance software called Applied Epic provided by Applied Systems.
Job Type: Full-time
Salary: $35,000.00-$45,000.00 per year
Benefits:
- Dental care
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- Are you located in the Greater Vancouver Area?
Experience:
- Microsoft 365: 3 years (required)
- Azure: 2 years (required)
- Desktop support: 3 years (required)
Work Location: In person
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