What is the opportunity?

• Printing and distributing cheques for various lines of business.
• You will be helping a team of 7 individuals with the processing of daily task
• Systems to be used are ServiceLink, ClientSource, Workflow, BTS.
• Assisting branches with Telephony.
• Assist where required to help maintain balance in work volumes within the team.
• Must be able to meet SLA’s, and be prepared to put in some overtime when require as volumes fluctuate throughout the months, and during RRSP season.

What will you do?

• Will be printing and distributing cheques for various lines of business such as DS, PH&N, DI and RT.
• Will be courier cheques, distribute to different departments, and mailing via Canada Post or inter-office.
• Will be cross-trained within the team to be able to prioritize work and assist where it is most needed.
• Assist with processing of various forms in Vitria/Workflow along with Servicelink requests and Inquiries.

What do you need to succeed?

Must-have

• High school diploma or equivalent.
• Ability to handle multiple requests, and be able to prioritize.
• Ability to handle high volumes at peak times in a fast-paced environment.
• Be able to work overtime when required to meet SLA’ and high volumes, at peak times.
• Strong customer service, be able to follow our model of Client’s First attitude.
• Be able to understand when a request is urgent and how to resolve it.
• Be willing to cross-train within the group to perform various duties as requested.
• Attention to detail is a must requirement.
• Ability to work, independently and within a team environment.

Nice-to-have

• High accuracy in processing, be able to provide assistance to other team members when required.
• Be comfortable in dealing with branch inquiries.
• Knowledge of BTS, JEFE, Servicelink, Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies